| Ticket Office Problem 06:08 - Jan 3 with 3452 views | SuperKelvin |
My Father passed away last year having been a lifelong season ticket holder.
As he was a over 65 ticket, i contacted the ticket office to ask if i could have it transferred to me for the remaining games.
They have said i would need to pay in order to upgrade it to a full adult ticket, or It will remain empty. Furthermore, it hasn't even been used since the start of the season and will be unable to get a refund.
Any ideas where to go from here? |  | | |  |
| Ticket Office Problem on 06:41 - Jan 3 with 2760 views | DENZY |
Can you not just use the ticket without saying anything? Absolutely disgusting attitude from the club. |  |
| "The Chapel Kop at Southampton is widely regarded as the most passionate and intimidating Kop in European football." |
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| Ticket Office Problem on 06:52 - Jan 3 with 2756 views | saintwizzler |
Not good PR from the club but do we expect anything else?
Good luck with this. |  |
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| Ticket Office Problem on 07:01 - Jan 3 with 2751 views | SuperKelvin |
| Ticket Office Problem on 06:41 - Jan 3 by DENZY |
Can you not just use the ticket without saying anything? Absolutely disgusting attitude from the club. |
Sadly not, over 60 tickets flash a different colour on the way in so it's obvious its not my ticket. This stops people using kids tickets. But ill have to chance it. | | | |
| Ticket Office Problem on 07:16 - Jan 3 with 2745 views | DENZY |
| Ticket Office Problem on 07:01 - Jan 3 by SuperKelvin |
Sadly not, over 60 tickets flash a different colour on the way in so it's obvious its not my ticket. This stops people using kids tickets. But ill have to chance it. |
Get on to the Daily Echo and shame the club into doing something. Embarrassing penny pinching from the club. | |
| "The Chapel Kop at Southampton is widely regarded as the most passionate and intimidating Kop in European football." |
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| Ticket Office Problem on 07:39 - Jan 3 with 2728 views | solent_toffee |
In this instance you are probably best writing to someone at the club, try to get a specific name from someone ITK on here and explain the situation. If you phoned the ticket office you might have got through to some random person who hasn’t got much flexibility and gave you a standard response. |  | | |
| Ticket Office Problem on 08:04 - Jan 3 with 2702 views | A1079 |
I am not in the know with anyone at the club SuperKelvin, but I would not leave it at that. I just looked on the website and what about writing to this address. I cannot imagine that for the remainder of this season that someone there would not see reason
supporterrelations@saintsfc.co.uk
or telephone:
02380 711 980,
There is also this Supporters charter:
file://userfs/ad810/w2k/Downloads/SFC%20Supporters%20Charter%202019.pdf
None of this may be of any help but it is worth a try. Failing that I would try someone senior at the club.
Good luck | | | |
| Ticket Office Problem on 08:04 - Jan 3 with 2701 views | kingslandstand1 |
| Ticket Office Problem on 07:16 - Jan 3 by DENZY |
Get on to the Daily Echo and shame the club into doing something. Embarrassing penny pinching from the club. |
They'll pick up on it being on here as they must scour major fans web sites for stories?
Cr@p attitude from the club though as they czn obviously tell if a ST has been used |  | | |
| Ticket Office Problem on 08:22 - Jan 3 with 2675 views | this_charming_man |
We had a similar issue a few years back with my dad. He had Alzheimer’s and Parkinson’s and needed a wheelchair and a helper to go to games. The club refused him a disabled season ticket, even though he had had one for the previous 3 seasons after his diagnosis due to the fact he had moved into a care home and his disability Benefit was being paid to the home and not to him any more. It was a ridiculous situation, but thankfully after speaking to the club on several
Occasions and having to provide proof they finally agreed to it.
There is a bloke in the ticket office called Lee who sorted it out, he was quite helpful. | |
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| Ticket Office Problem on 08:26 - Jan 3 with 2670 views | SalisburySaint |
| Ticket Office Problem on 08:22 - Jan 3 by this_charming_man |
We had a similar issue a few years back with my dad. He had Alzheimer’s and Parkinson’s and needed a wheelchair and a helper to go to games. The club refused him a disabled season ticket, even though he had had one for the previous 3 seasons after his diagnosis due to the fact he had moved into a care home and his disability Benefit was being paid to the home and not to him any more. It was a ridiculous situation, but thankfully after speaking to the club on several
Occasions and having to provide proof they finally agreed to it.
There is a bloke in the ticket office called Lee who sorted it out, he was quite helpful. |
definatley try to speak to Lee
He has worked in the ticket office for years and is really reliable andc helps me out with issues all the time |  | | |
| Ticket Office Problem on 08:32 - Jan 3 with 2660 views | DENZY |
Lee Hetherington I think his name is. | |
| "The Chapel Kop at Southampton is widely regarded as the most passionate and intimidating Kop in European football." |
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| Ticket Office Problem on 08:37 - Jan 3 with 2641 views | PatfromPoole |
A friend of mine had a fairly similar situation at Boscombe recently.
A guy aged about 30 died in tragic circumstances; a family member wanted to continue to use the ST, which was being resisted by the club.
I must find out how this got resolved, if at all. |  |
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| Ticket Office Problem on 08:41 - Jan 3 with 2629 views | PatfromPoole |
Though, unlike us, Boscombe have a long waiting list for ST’s, so may feel they can be a bit more jobsworth on issues like this.... | |
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| Ticket Office Problem on 08:56 - Jan 3 with 2612 views | A1079 |
another option may be to write to Matt Le Tissier or Francis Benali as the Club Ambassadors. | | | |
| Ticket Office Problem on 09:22 - Jan 3 with 2583 views | this_charming_man |
You could always try the saints voice....  | |
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| Ticket Office Problem on 09:43 - Jan 3 with 2562 views | Occasional_Showers |
Cant you self identify as an over 60? |  |
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| Ticket Office Problem on 09:43 - Jan 3 with 2563 views | arfurdent |
The deceased was a close friend who sat next to me. I am suprised the club have not made some gesture to sort this out for the remaining part of the season |  |
| And the White Knight is talking backwards
And the Red Queen's off with her head |
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| Ticket Office Problem on 10:15 - Jan 3 with 2530 views | SonicBoom |
As a last resort you could always put it on twitter.
It's amazing how quickly banks, shops and other organisations respond when a complaint can be seen by everyone. |  | | |
| Ticket Office Problem on 11:56 - Jan 3 with 2456 views | SaintNick |
| Ticket Office Problem on 10:15 - Jan 3 by SonicBoom |
As a last resort you could always put it on twitter.
It's amazing how quickly banks, shops and other organisations respond when a complaint can be seen by everyone. |
e mail the supporter liason officer at the e mail given in a post on this thread |  |
| Satisfying The Bloodlust Of The Masses In Peacetime |
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| Ticket Office Problem on 12:22 - Jan 3 with 2423 views | SuperKelvin |
| Ticket Office Problem on 11:56 - Jan 3 by SaintNick |
e mail the supporter liason officer at the e mail given in a post on this thread |
Thanks everyone, i have emailed the support liaison but no reply.
The Twitter account replied to me and sent their condolences and said they are looking into it.
Its nice to know the club tries to make money even out of its fans passing away. | | | |
| Ticket Office Problem on 13:16 - Jan 3 with 2381 views | Buggalugs |
| Ticket Office Problem on 07:01 - Jan 3 by SuperKelvin |
Sadly not, over 60 tickets flash a different colour on the way in so it's obvious its not my ticket. This stops people using kids tickets. But ill have to chance it. |
I know plenty of adults that go in on kids tickets and have done for years. Yes the light does go a different colour, but none have ever been challenged by the stewards watching.
I appreciate this is not ideal and you obviously want peace of mind, but if the club won't do the right thing by you, it wouldn't be an issue to continue using it. |  |
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| Ticket Office Problem on 13:19 - Jan 3 with 2376 views | Saintsforeverj |
Just use the ticket yourself. Go in about 15 minutes before kick off when it's busy. When I walk in, we often mix up the tickets and I end using the kids ticket and they use mine. It's so busy nobody says anything and I don't think they notice either. If you get caught, just say oh I must have accidently used my dad's ST. I wouldn't worry just use it.
But I would try to shame the club first. [Post edited 3 Jan 2020 13:23]
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| Ticket Office Problem on 13:36 - Jan 3 with 2356 views | SaintNick |
| Ticket Office Problem on 12:22 - Jan 3 by SuperKelvin |
Thanks everyone, i have emailed the support liaison but no reply.
The Twitter account replied to me and sent their condolences and said they are looking into it.
Its nice to know the club tries to make money even out of its fans passing away. |
Of course I would not condone using a ticket and defrauding the club lol.
I have brought this to the supporter liason officers attention so hopefully they will get back to you, in fairness they probably take a day or two.
In essence they are right in what they are saying and are going by the book and saying you can pay extra to transfer the ticket, you could say that it is fair of them to do that.
However it is perhaps not in the spirit of things, it would not harm them to exchange the ticket now at no extra cost and then let you renew it at the right price next season.
The problem is they do not think like this, they follow the rules and don't seem able to have the human element at the right time | |
| Satisfying The Bloodlust Of The Masses In Peacetime |
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| Ticket Office Problem on 13:42 - Jan 3 with 2351 views | this_charming_man |
| Ticket Office Problem on 13:36 - Jan 3 by SaintNick |
Of course I would not condone using a ticket and defrauding the club lol.
I have brought this to the supporter liason officers attention so hopefully they will get back to you, in fairness they probably take a day or two.
In essence they are right in what they are saying and are going by the book and saying you can pay extra to transfer the ticket, you could say that it is fair of them to do that.
However it is perhaps not in the spirit of things, it would not harm them to exchange the ticket now at no extra cost and then let you renew it at the right price next season.
The problem is they do not think like this, they follow the rules and don't seem able to have the human element at the right time |
That was the case in my dads situation, to qualify for a season ticket it was basically a check list of criteria which if you didn't meet then you weren't entitled too. as my dad was getting disability benefit, it had been transferred to payment to the home, then he didn't qualify according to their spreadsheet.
Im sure with a bit of humanity and common sense they can fix it. I'm sure Liverpools ticket office doesn't have such rigid policies.  | |
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| Ticket Office Problem on 14:03 - Jan 3 with 2324 views | WalkingRosie |
| Ticket Office Problem on 09:22 - Jan 3 by this_charming_man |
You could always try the saints voice.... |
They will grass the poor fella up to the club and old bill. When he tries to contact them they will refuse to speak to him. Next thing he will see is pictures of them all over social media enjoying the game, selfies with Sammy Saint etc
Saints Voice - the only voice |  |
| Northam do your job, Northam, Northam do your job |
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| Ticket Office Problem on 14:18 - Jan 3 with 2303 views | SuperKelvin |
Update- Ticket office called me to say they had seen some posts on social media and although it's against protocol they will offer me the ticket free of charge.
Although they do not wish to let this be a known public policy and is against normal protocol.
Result. Up the Saints | | | |
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