| Got my season ticket but.... 09:39 - May 31 with 9656 views | G_Dale |
The vouchers. No pie/pint/burger/drink. Outraged.
Shouldn't they have out a voucher in for the Radcliffe bar since they are landlords? Instead they have a frankie and Bennys voucher....Also got charged £4 for using my card still. |  |
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| Got my season ticket but.... on 21:37 - May 31 with 2249 views | Daleaholic |
I buy a season ticket for the football. The vouchers are just a bonus to me. |  |
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| Got my season ticket but.... on 21:52 - May 31 with 2220 views | TalkingSutty |
| Got my season ticket but.... on 21:37 - May 31 by BartRowou |
If it transpires that the club shouldn't have charged the extra £4 for season tickets, maybe they could reimburse supporters with a voucher for a pie and a drink. Here endeth the thread. |
With a lot of loyal season ticket holders its the principal really. |  | | |
| Got my season ticket but.... on 11:43 - Jun 1 with 2122 views | G_Dale |
To save me trawling through the other thread/s, is this £4 now illegal or just cheeky and against 'advice'? | |
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| Got my season ticket but.... on 12:34 - Jun 1 with 2096 views | dancdale |
| Got my season ticket but.... on 11:43 - Jun 1 by G_Dale |
To save me trawling through the other thread/s, is this £4 now illegal or just cheeky and against 'advice'? |
The law is that surcharges can only be made to recover costs incurred by a company to process a card payment.
OFT guideline amounts seem to be: transaction of £100- £2.10, £250- £4.94
So it seems the charge is reasonable- BUT, what the club should do is explain why they make this charge and where it goes to so fans dont feel like theyre being ripped off.
Well publicising the fact the charge will occur, is necessary, and explaining why, would solve the whole issue and probably just mean fans know in advance and get the cash out. |  | | |
| Got my season ticket but.... on 12:55 - Jun 1 with 2074 views | KenBoon |
| Got my season ticket but.... on 12:34 - Jun 1 by dancdale |
The law is that surcharges can only be made to recover costs incurred by a company to process a card payment.
OFT guideline amounts seem to be: transaction of £100- £2.10, £250- £4.94
So it seems the charge is reasonable- BUT, what the club should do is explain why they make this charge and where it goes to so fans dont feel like theyre being ripped off.
Well publicising the fact the charge will occur, is necessary, and explaining why, would solve the whole issue and probably just mean fans know in advance and get the cash out. |
I'm pretty sure those figures are for credit card transactions. Debit card tends to be a fixed fee or a capped fee that rarely goes over 50p. |  | | |
| Got my season ticket but.... on 13:56 - Jun 1 with 2039 views | 442Dale |
Is there a charge for buying a couple of hundred pounds worth of club shop products on a debit card? |  |
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| Got my season ticket but.... on 14:17 - Jun 1 with 2025 views | Vespa |
| Got my season ticket but.... on 13:56 - May 31 by G_Dale |
i dont understand the frankie and benny voucher. obviously i understand it gets you 20% off your food bill, but whys it in the season ticket book? you can go on any voucher code site and get this same 20% off at any time. wouldnt it of made more sense to do a free drink or something similar in the radclife? especially now that the club have the license for it.
in other news the woman in the office was nice and smiled and made me feel special |
It's for those that can't be arsed going to the site or don't have access to a printer.
Genius idea, save loads of hassle. |  |
| Up the Dale, C'mon Hornets |
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| Got my season ticket but.... on 14:58 - Jun 1 with 2000 views | dancdale |
Looked into it some more and it seems a individual debit card transaction should be costing the club about 20p. Unless they are factoring in some other related cost that has been averaged out and applied to the transaction (perhaps they pay for card machine rental or something)- then it would appear they are acting unlawfully.
I'd assume the club would be aware of this thread- it would be remiss if they didn't make some kind of statement given what is being discussed.
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| Got my season ticket but.... on 15:03 - Jun 1 with 1993 views | SuddenLad |
| Got my season ticket but.... on 12:55 - Jun 1 by KenBoon |
I'm pretty sure those figures are for credit card transactions. Debit card tends to be a fixed fee or a capped fee that rarely goes over 50p. |
It seems clear enough............
http://www.out-law.com/en/topics/financial-services/payment-surcharges-regulatio
In other words, if the club are charged £4 per transaction by their card machine operator, they can legitimately charge the customer that amount.
If, however, the club are only charged (say) 20p per transaction then 20p is the maximum amount that they are entitled to 'pass on' to the customer at the point of sale. They are no longer allowed to 'profit' from the transaction where a debit or credit card is used specifically for that purchase.
That is exactly why the legislation was introduced. To stop people being 'ripped off' by ridiculously inflated charges.
For some reason there is always a slightly higher fee charged by issuers for transactions involving credit cards, but as the club don't accept them as a form of payment for season tickets, then it isn't an issue here. [Post edited 1 Jan 1970 1:00]
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| “It is easier to fool people, than to convince them that they have been fooled†|
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| Got my season ticket but.... on 16:47 - Jun 1 with 1938 views | love_the_dale |
The new regulations came in on 6th April - can't charge more than the cost to the business. See -
http://www.moneysavingexpert.com/news/cards/2013/04/credit-and-debit-card-fee-cl
5 April 2013
Quote - “While transaction processing costs vary by provider, consumer group Which? has previously said it believes retailers pay no more than 20p for debit card transactions, and no more than 2% for transactions with credit cards.”
http://www.bbc.co.uk/news/business-22128692 13 April 2013
Quote - “The Office of Fair Trading (OFT) estimates this at about 2.5% on credit cards and about 50p on debit cards.”
Credit cards were not accepted for the purchase of season tickets. If using a debit card, Which? estimate the cost to be 20p, the OFT 50p. |  | | |
| Got my season ticket but.... on 16:59 - Jun 1 with 1926 views | SuddenLad |
| Got my season ticket but.... on 16:47 - Jun 1 by love_the_dale |
The new regulations came in on 6th April - can't charge more than the cost to the business. See -
http://www.moneysavingexpert.com/news/cards/2013/04/credit-and-debit-card-fee-cl
5 April 2013
Quote - “While transaction processing costs vary by provider, consumer group Which? has previously said it believes retailers pay no more than 20p for debit card transactions, and no more than 2% for transactions with credit cards.”
http://www.bbc.co.uk/news/business-22128692 13 April 2013
Quote - “The Office of Fair Trading (OFT) estimates this at about 2.5% on credit cards and about 50p on debit cards.”
Credit cards were not accepted for the purchase of season tickets. If using a debit card, Which? estimate the cost to be 20p, the OFT 50p. |
Exactly this.
The 20p cost is quoted by almost every consumer forum as being the normal charge for debit card transactions.
Supporters buying season tickets are being 'stung' for £4 for no good reason. It shouldn't be happening. It should be 20p and no more. No excuses. | |
| “It is easier to fool people, than to convince them that they have been fooled†|
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| Got my season ticket but.... on 17:00 - Jun 1 with 1929 views | 442Dale |
Again, these links and discussions have been appearing for a few weeks on here, but that's it. We're going over the same ground time and again over 4 bloody quid. But it is indeed the principle.
They've had it brought to their attention in person, on here and yet we're still waiting. Over 4 quid. But it is indeed the principle.
The explaination could be perfectly understandable, if one was made. And it's all over 4 quid. Time for the club to illustrate that they too agree that the principle is indeed important. | |
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| Got my season ticket but.... on 17:56 - Jun 1 with 1891 views | G_Dale |
| Got my season ticket but.... on 13:56 - Jun 1 by 442Dale |
Is there a charge for buying a couple of hundred pounds worth of club shop products on a debit card? |
As far as I know and in my experience, there is no charge for using a debit card in the club shop. Nor is there a minimum spend to use a card. | |
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| Got my season ticket but.... on 20:03 - Jun 1 with 1766 views | TalkingSutty |
| Got my season ticket but.... on 17:00 - Jun 1 by 442Dale |
Again, these links and discussions have been appearing for a few weeks on here, but that's it. We're going over the same ground time and again over 4 bloody quid. But it is indeed the principle.
They've had it brought to their attention in person, on here and yet we're still waiting. Over 4 quid. But it is indeed the principle.
The explaination could be perfectly understandable, if one was made. And it's all over 4 quid. Time for the club to illustrate that they too agree that the principle is indeed important. |
There isnt a "perfectly understandable" explanation though, by suggesting that you are giving the club a get out clause.
They are exploiting fans for four pounds and to a lot of people including myself that isnt a trivial amount. You are right about the principal but even so four pound is still to be respected no matter what your personal financial position.
The silence is deafening because not all of us are willing to roll over and have our bellies tickled, the charge cant be defended and thats why nobody from the club is willing to commit their reasons to print. | | | |
| Got my season ticket but.... on 20:25 - Jun 1 with 1748 views | 442Dale |
| Got my season ticket but.... on 20:03 - Jun 1 by TalkingSutty |
There isnt a "perfectly understandable" explanation though, by suggesting that you are giving the club a get out clause.
They are exploiting fans for four pounds and to a lot of people including myself that isnt a trivial amount. You are right about the principal but even so four pound is still to be respected no matter what your personal financial position.
The silence is deafening because not all of us are willing to roll over and have our bellies tickled, the charge cant be defended and thats why nobody from the club is willing to commit their reasons to print. |
That it is "only" or "not only" £4, is the very reason it is the principle that matters. Every decision, and especially when it comes to communicating with fans, should be made with an understanding of supporter opinion from different standpoints. That's how good PR works. | |
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| Got my season ticket but.... on 20:36 - Jun 1 with 1738 views | TalkingSutty |
| Got my season ticket but.... on 20:25 - Jun 1 by 442Dale |
That it is "only" or "not only" £4, is the very reason it is the principle that matters. Every decision, and especially when it comes to communicating with fans, should be made with an understanding of supporter opinion from different standpoints. That's how good PR works. |
Correct, but things like this are counter productive because fans perceive the club as taking them for a ride so when it comes to buying draw tickets, golden gamble etc they think twice. Thats my mindset now and i bet i am not the only one. Greedy buggers !! | | | |
| Got my season ticket but.... on 16:15 - Jun 3 with 1602 views | fermin |
Colin Garlick says that following a couple of email from supporters about the change in the law the club is taking the card charge up with the bank. |  | | |
| Got my season ticket but.... on 16:24 - Jun 3 with 1589 views | SuddenLad |
| Got my season ticket but.... on 16:15 - Jun 3 by fermin |
Colin Garlick says that following a couple of email from supporters about the change in the law the club is taking the card charge up with the bank. |
As was mentioned previously, if the bank make a charge of £4 per transaction to Rochdale AFC (the retailer), then the club are quite entitled to pass that cost on to the customer. They must not PROFIT from card transactions. That is the crux of the matter.
That said, it is well accepted that most financial institutions will only charge retailers a fee of (average) 20p per debit card transaction and a maximum (average) of 50p for credit card transactions.
There is nothing to contact the bank for. The decision to charge supporters £4 is made by the club - NOT the bank.
The question is, how much have the bank been charging the club in relation to the card transactions, for which supporters are being charged £4 ? | |
| “It is easier to fool people, than to convince them that they have been fooled†|
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| Got my season ticket but.... on 17:31 - Jun 3 with 1553 views | fermin |
| Got my season ticket but.... on 16:24 - Jun 3 by SuddenLad |
As was mentioned previously, if the bank make a charge of £4 per transaction to Rochdale AFC (the retailer), then the club are quite entitled to pass that cost on to the customer. They must not PROFIT from card transactions. That is the crux of the matter.
That said, it is well accepted that most financial institutions will only charge retailers a fee of (average) 20p per debit card transaction and a maximum (average) of 50p for credit card transactions.
There is nothing to contact the bank for. The decision to charge supporters £4 is made by the club - NOT the bank.
The question is, how much have the bank been charging the club in relation to the card transactions, for which supporters are being charged £4 ? |
Well, he did mention some charges to do with accepting bank cards but I can't remember exactly what they were off the top of my head. | | | |
| Got my season ticket but.... on 17:37 - Jun 3 with 1547 views | 442Dale |
| Got my season ticket but.... on 17:31 - Jun 3 by fermin |
Well, he did mention some charges to do with accepting bank cards but I can't remember exactly what they were off the top of my head. |
But why is the charge not there in the club shop? Is there a £4 charge when buying tickets on a matchday? The explanation may indeed explain it all. | |
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| Got my season ticket but.... on 19:41 - Jun 3 with 1488 views | TalkingSutty |
| Got my season ticket but.... on 17:31 - Jun 3 by fermin |
Well, he did mention some charges to do with accepting bank cards but I can't remember exactly what they were off the top of my head. |
Four pound charge for a debit card is robbery and it shouldnt be happening,i know that for a fact. Its about time the club started crediting the supporters with a bit of intelligence, when you pay for a meal with your debit card or buy a new suit do you get charged for using your card ? [Post edited 1 Jan 1970 1:00]
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| Got my season ticket but.... on 19:49 - Jun 3 with 1476 views | R17ALE |
| Got my season ticket but.... on 19:41 - Jun 3 by TalkingSutty |
Four pound charge for a debit card is robbery and it shouldnt be happening,i know that for a fact. Its about time the club started crediting the supporters with a bit of intelligence, when you pay for a meal with your debit card or buy a new suit do you get charged for using your card ? [Post edited 1 Jan 1970 1:00]
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You've never bought a suit in your life!
Why don't fans just write a cheque instead and avoid the £4? |  |
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| Got my season ticket but.... on 19:50 - Jun 3 with 1476 views | ColDale |
I contacted CG bout this at the weekend. I wasn't going to make the email public as he was going to get back to me at a later time, but given he pretty much said word for word in the online video I may as well. He said "We charge a standard amount on debit cards when selling season tickets as Cardnet charge us, we have terminal rentals, service charges as well as a % charge on transactions." He said that he had been contacted a couple of times, and as a result of that, they would be speaking to their contact at the bank to have these reviewed. |  | | |
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