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Refunds policy
at 19:44 27 Jan 2023

Don’t get to many home games these days as I live in Hertfordshire, but as a treat I got some Saints Bar tickets for the Leicester game for 2 x adults, 1 OAP and 4 kids. We’re coming from Somerset and Herts - so a bit of a family gathering.
One of the kids (who has a health issue) was told “no travelling” by the doc, so I told the club within 24 hours of purchase. Answer: “Sorry, we don’t do refunds”.
Two days on, the KO time gets moved and now only 2 of the original party of 7 can make it…So I called again: no refund and they won’t even transfer the tickets to another game later in the season.
£700 down the drain.
The clubs own terms state that they have the discretion to refund or transfer tickets - they just chose to not to do so.
Should I be surprised? Is this normal treatment towards fans?

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