| The club shop 21:30 - Jul 17 with 11742 views | oldmeadoniansR |
Hello all. Thought I would just post an E-mail sent by a very good friend to the club. Sounds like there is work to be done.
Hi Andy (and Tony if you ever read any of your retail feedback)
I was really shocked last week when I went to visit the club shop (after living away from the Bush for 6 years) to purchase some bits for my young children.
If you don't mind some feedback from someone who genuinely cares about the Rangers and have been going to Lotus Road since the age of 6. my late Dad (who incidentally represented Hammersmith penguin and GB in water polo at 3 Olympic games) was from Nottingham Dale and was watching our team before WW2 started. Me and my friends spent any money we had (which weren't much!) Following the team home and away from our schooldays long before Shepherds Bush was a refuge for yuppies and soulless people who couldn't give a toss about the area and the history of our club.
   Anyway I'll cut to the chase....
1) on my visit to the club shop I was surprised to find .... mannequins naked despite the club revealing it's new season kit two weeks prior.
2) all the merchandise featuring the old (god awful, ill concieved Ecclestone Briatore era) badge was packed in boxes but still on the shop floor apparently to go to local charities (why aren't we shouting about this?)
3)a pitiful amount of saleable goods with the new improved club badge
4)one staff member wearing nothing to indicate she was anything to do with QPR who had 'Neighbours' on the in-store TV (why not the 1967 league cup final or Stan lighting up the football league with his magic?)
5) Cars and vans Parked outside so it was really hard to even access the main entrance which for some reason you need to ring a bell to be allowed into (you ain't Prada guys). If you believe that being so close to White City Estate means you need to take such ridiculous precautions then your community programs need some serious attention.
6) Just a suggestion but if the staff you employed loved QPR and had the sense of humour/irony/sarcasm that comes with it you'd sell loads more gear!
I've worked in Retail as a Regional manager, consultant and coach/trainer and what I witnessed down South Africa Road was nothing short of disgraceful. If we expect our players to sweat blood for the hoops like many of their predecessors; your Waddocks, Gerry Francis, Holloways, Alan Macdonalds Mark Birchams, Tony Inghams and Arthur Jeffersons (Arthur was my Dad's hero as a boy and his son is a good friend of our family) then why not have a backroom (from tealady up) who will do the same?
   After visiting the club shop my friend and I went to enquire about membership. My friend is a very polite guy and waited for what seemed like ages before being acknowledged. I encouraged one of the 'team members' to come forward and my polite friend asked how much a membership was. Your team member just said...."33 pounds" and was going to leave it there. I asked "so mate, what do we get for 33 quid?" A reasonable question I thought. Your boy never had a clue and just stumbled through something that wasn't even close to a sales pitch. I actually said to my friend "come on let's try Craven Cottage" and there was no reaction! If the players on the pitch showed such lack of passion they would lose every game and rightly be booed off the park.
For what it's worth I think Tony Fernandes is the best chairman we've ever had but I can't imagine visiting Arsenal, Spurs or Chelsea and having such a poor experience. If we are setting up our season on the field as unprofessionally as we are our retail arm then get ready for league 1 football next season.
   Apologies for the harsh tone but I really feel we are missing a trick here. When JFK set a goal of reaching the moon, every one at NASA from the astronauts to the geezer that cleaned the Khazi had that same goal. When Queens Park Rangers do the same I'll have some hope that my kids and their kids will have a team to follow and be proud of.
Kind Regards and good luck for the season to come. |  | | |  |
| The club shop on 09:30 - Jul 31 with 1659 views | TacticalR |
| The club shop on 23:12 - Jul 30 by wombat |
Did anyone venture in there today before the game ? Chaos as usual with the added sorry our card machines aren't working . Few of the ticket booths had the same issue , saw Lee hoos walking to wards the shop pre match didn't look happy atall |
I blame the club. It has created all sorts of problems for the shop by producing a shirt that people actually want to buy. |  |
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| The club shop on 10:13 - Jul 31 with 1589 views | Lblock |
| The club shop on 13:28 - Jul 19 by Konk |
Well, your club shop can’t be any worse than ours, which carries the worse stock in the world. Complete and utter tat and weirdly overpriced. Literally unbuyable if you have an ounce of self-respect or taste.
I wouldn’t go down the Westfield route — if you want to engage with people in your catchment area, I think it’s time to go down the “Knocker” path. Send a load of dodgy-looking blokes out doing door-to-door knocking round Ruislip and Pinner, “Hello Love, is your husband home? [unzips sports bag to pull out QPR shirt/scarf/mug/key fob] — I bet your husband would love that? What about your Dad? Son? Dog? Oh, come on, you’re killing me here [sad face]…don’t make me beg darling, you must need a Rangers pencil case?”.
I reckon that would be blinding. No overheads and you’re getting out engaging with people. |
The Foolham crest on the arse pocket of a pair of salmon pink chinos and the breast pocket of a corduroy blazer not caught on yet then? |  |
| Cherish and enjoy life.... this ain't no dress rehearsal |
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| The club shop on 10:48 - Jul 31 with 1537 views | loftboy |
| The club shop on 10:13 - Jul 31 by Lblock |
The Foolham crest on the arse pocket of a pair of salmon pink chinos and the breast pocket of a corduroy blazer not caught on yet then? |
Not as much as flavios crest did on a £120 pair of slippers |  |
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| The club shop on 11:10 - Jul 31 with 1522 views | TacticalR |
| The club shop on 10:48 - Jul 31 by loftboy |
Not as much as flavios crest did on a £120 pair of slippers |
One of the many quality items to be found at the boutique. Ideal for relaxing topside on the yacht with Naomi. | |
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