| New club shop...a little moan 12:36 - Aug 4 with 10964 views | cupidstunt |
Yesterday when driving past I went down to have a look at the new store (very nice). My fault I know but forgot to take my season ticket as I didn't intentionally mean to call there.
Went to purchase the new home shirt but was declined discount as no proof of season ticket. Looked on my phone and showed them the email confirmation of proof of purchase, but this was not acceptable. Decided to call over to the ticket office to see if they could help but they have been instructed by the shop manager not to provide proof of purchase to anyone. I wonder why? The club shop missed out on a £50 sale.
Whilst in the ticket office I asked about the availability of Man Utd tickets. I fulfilled all the criteria of points etc, but was told on the system that they have they can't show where the remaining seats that are left are situated. I needed this as I appreciate that there are not two seats available together so wanted them as close as possible together. I was advised to purchase online and that's the best they could do. Club lost out on another £90 sale.
Why is there such a problem with such simple things? |  | | |  |
| New club shop...a little moan on 21:53 - Aug 4 with 1960 views | Smellyplumz |
| New club shop...a little moan on 18:33 - Aug 4 by Jackfath |
I am not looking for an argument. I just don't see the point you are trying to make when clearly there is no fault with the club here. |
Your like a vagina with a constant flare up of thrush .... just f u c k off |  |
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""Although I cannot promise or predict the future, I can guarantee one thing - the current board of directors will always fight, as we have done over the last 12 years, to work together as one with the Supporters Trust to make 100% sure that Swansea City football club remains the number one priority in all our thoughts and in every decision we make." | | Poll: | Huw Jenkins |
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| New club shop...a little moan on 21:58 - Aug 4 with 1945 views | jack_obs |
| New club shop...a little moan on 18:24 - Aug 4 by cupidstunt |
Your getting worse with old age. As I said why would I buy 2 tickets online for me and my son when we could be sitting way apart.
Read the original post. This is the second time you got things wrong. |
There were tickets still available this pm wherby one person would be sat in front or behind the other if you'd used the seat selector option. |  | | |
| New club shop...a little moan on 22:19 - Aug 4 with 1910 views | cupidstunt |
| New club shop...a little moan on 21:58 - Aug 4 by jack_obs |
There were tickets still available this pm wherby one person would be sat in front or behind the other if you'd used the seat selector option. |
So why couldn't they do that down the ticket office? | | | |
| New club shop...a little moan on 23:22 - Aug 4 with 1891 views | Spratty |
Ever got a raspberry pip stuck in your teeth - its very irritating and won't go away - not sure what made me think of that 
Anyway I have not received my season ticket yet. I understand from the ticket office that they are still working through sending them out. Would they tell me I couldn't have discount without my ticket that has not even been sent to me. If so would be interested on how that conversation would go. 
Really don't understand why the ticket office could not check where the seats were does not seem logical they would not have that facility. |  | | |
| New club shop...a little moan on 04:16 - Aug 5 with 1861 views | JoeSoccerFan |
In every forum there are similar personas, some posters find the club wrong for anything and everything, some posters find the club can do no wrong, and, of course, every forum has their trolls and troll baiters.
The club should do everything possible to make sales. The key to retail is to separate the customer from their money, as quickly as possible. Sending a customer away with their money when you could make a sale and keep a customer happy is simply poor business. The customer may decide not to buy an additional ticket by the time they get home.
I would expect the ticket office should be able to verify a season ticket purchaser based upon proper ID. It's about customer service and keeping your customers happy.
Of course, if the customer remembered his season ticket, this entire episode would have been avoided. By pointing this out, repeatedly, it makes me wonder if you're really just (I believe the british call it,) "taking a piss". |  | | |
| New club shop...a little moan on 07:51 - Aug 5 with 1831 views | davidaeaton |
From a personal point of view I take my season ticket everywhere in my wallet, this being said I read that lost tickets will cost £50 to be replaced! I think that's a bit steep, I get the fraud angle etc etc, but that's a money making scheme in itself, if you're knowingly going to club shop I guess yes you should always take it, but its not a perfect world people forget shit, but I also think that if you had a credit card, drivers licence etc on you to verify id they can verify you're a season holder with today's modern tech, no matter how busy or empty the shop is those sales are the bread and butter of the club, so to sum up yes you should have had your ticket , but in the instance of you or having it there should be a way round it, I've been in the very same position but at the time just thought balls to it and paid the proper amount, its people like you wanting discount that we missed out on the likes of Lionel messi :-) :-) :-) |  |
| "And I am not frightened of dying, any time will do, I don't mind. Why should I be frightened of dying? There's no reason for it, you've gotta go sometime"............one day we will all encounter the great gig in the sky! |
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| New club shop...a little moan on 08:26 - Aug 5 with 1807 views | cupidstunt |
| New club shop...a little moan on 07:51 - Aug 5 by davidaeaton |
From a personal point of view I take my season ticket everywhere in my wallet, this being said I read that lost tickets will cost £50 to be replaced! I think that's a bit steep, I get the fraud angle etc etc, but that's a money making scheme in itself, if you're knowingly going to club shop I guess yes you should always take it, but its not a perfect world people forget shit, but I also think that if you had a credit card, drivers licence etc on you to verify id they can verify you're a season holder with today's modern tech, no matter how busy or empty the shop is those sales are the bread and butter of the club, so to sum up yes you should have had your ticket , but in the instance of you or having it there should be a way round it, I've been in the very same position but at the time just thought balls to it and paid the proper amount, its people like you wanting discount that we missed out on the likes of Lionel messi :-) :-) :-) |
I don't understand why I should be carrying my season ticket around when the season doesn't start for weeks and I only called in the shop on the off chance. | | | |
| New club shop...a little moan on 08:37 - Aug 5 with 1805 views | davidaeaton |
| New club shop...a little moan on 08:26 - Aug 5 by cupidstunt |
I don't understand why I should be carrying my season ticket around when the season doesn't start for weeks and I only called in the shop on the off chance. |
Now then, I was trying to be sympathetic to your cause, I agree with both sides of the argument but more yours, then you jump down my throat about it, I haven't said, if you read my post again, YOU should carry it everywhere I said I personally do, but I said that it could be MY own undoing as lost tickets will cost £50 to replace! There should be a system where you can verify your ticket, or maybe a discount card issued separately? | |
| "And I am not frightened of dying, any time will do, I don't mind. Why should I be frightened of dying? There's no reason for it, you've gotta go sometime"............one day we will all encounter the great gig in the sky! |
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| New club shop...a little moan on 09:10 - Aug 5 with 1777 views | cupidstunt |
| New club shop...a little moan on 08:37 - Aug 5 by davidaeaton |
Now then, I was trying to be sympathetic to your cause, I agree with both sides of the argument but more yours, then you jump down my throat about it, I haven't said, if you read my post again, YOU should carry it everywhere I said I personally do, but I said that it could be MY own undoing as lost tickets will cost £50 to replace! There should be a system where you can verify your ticket, or maybe a discount card issued separately? |
I must have read your post wrong sorry. I thought you said in it " to sum up I should be carting my season ticket". | | | |
| New club shop...a little moan on 09:37 - Aug 5 with 1758 views | davidaeaton |
| New club shop...a little moan on 09:10 - Aug 5 by cupidstunt |
I must have read your post wrong sorry. I thought you said in it " to sum up I should be carting my season ticket". |
No, I do, but that could be to my detriment, I live in copper quarter so its literally a 2 minute walk from the stadium so I could leave it in house until needed but I don't like to let the little bugger out of my sight :-) you're right the shop needs to come up to speed, and should be more tolerant in these situations, that goes for the ticketing side too, but on the whole its a good system and relatively good service, like all retailers just needs feedback and tweaking | |
| "And I am not frightened of dying, any time will do, I don't mind. Why should I be frightened of dying? There's no reason for it, you've gotta go sometime"............one day we will all encounter the great gig in the sky! |
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| New club shop...a little moan on 09:51 - Aug 5 with 1743 views | Belfast |
Is this right ? |  |
| You can always save face by cutting your fu cking head off. |
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| New club shop...a little moan on 10:12 - Aug 5 with 1729 views | cupidstunt |
| New club shop...a little moan on 09:51 - Aug 5 by Belfast |
Is this right ? |
Yes | | | |
| New club shop...a little moan on 05:08 - Aug 9 with 1614 views | NOTRAC |
Surely,no business should miss out on a possible sale in that manner. All that was needed was a note to say that if he produced his season ticket on his next call, the discount would be refunded to him.The customer would have walked away happy w ith his shirt.Unhappy customers sometimes never come back. | |
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