| Online Ticketing Issues 11:31 - Oct 26 with 13381 views | BillyRudd |
A friend of mine, an irregular visitor to Dale, mostly from the pay on the gate era, and an internet savvy former business man informed me he would be attending the Bromley game. Champion, so far so good.
On Friday afternoon I received a less than complimentary text about our online ticket site, informing me he had given up on it and woud,nt be wasting anymore time on it, and in addition stating he had tried ringing the club several times and not one had been answered.
A placatory phone call later, I promised to look into it and would sort it. I attempted myself to purchase a ticket on his behalf and failed miserably.
Lo and behold the site now appears to be functioning with the ground schematic available. I informed him of the fact and he said he would take it from there right away.
Half an hour later he rang to say he had purchased a ticket, after having to re -register and chose the digital ticket option after downloading the app and having to re register again. To be then notified that his ticket was ready for collection. He lives 20 miles away.
Observations
The site was presumably down on Friday afternoon, fair enough it happens but the procedure is so counter-intuitive that it was,nt obvious to him, using it for the first time or myself.
Failure to answer phone calls well within business hours. Inexcusable.
If he had been a casual user without prior arrangements to meet up with myself, would the club have lost a sale. Absolutely.
Are the club addressing these issues in pursuit of 5,000 gates. No idea but since everytime I myself purchase a ticket, I have to change my password because I get a banner saying details not recognised, it seems not. Incidentally my friend got the same message.
Do the club actually recognise there are issues with the ease of use and functionality of the procedure. Surely in this day and age when data like number of site hits against actual number of sales are monitored, their own figures should be telling them there are issues.
In this era when discretional spend money is tight and going to get tighter and with so many competing ways to spend that limited money, it is surely paramount that at the point of sale the operation is quick and easy. That or its lost revenue I,m afraid.
We are,nt selling Oasis tickets! |  | | |  |
| Online Ticketing Issues on 18:07 - Nov 2 with 1882 views | TVOS1907 |
| Online Ticketing Issues on 17:54 - Nov 2 by Dalenet |
We did well then. Lots of new faces near me today. Hope they enjoyed at least 80 minutes of it and want to come back. |
Yep, a much larger attendance than anticipated. |  |
| When I was your age, I used to enjoy the odd game of tennis. Or was it golf? |
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| Online Ticketing Issues on 18:14 - Nov 2 with 1833 views | 442Dale |
| Online Ticketing Issues on 18:07 - Nov 2 by TVOS1907 |
Yep, a much larger attendance than anticipated. |
It was. If we can play like that every week, at least the entertainment box will be ticked for new fans.
A question:
What’s preferred, a game like today or a dour 1-0 win with lots of ball in our own third?
It’s the age old problem, results or performances? Results will always take precedence but as fans it’s sometimes difficult to see that you don’t always get what you want. Which would be both. |  |
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| Online Ticketing Issues on 18:19 - Nov 2 with 1811 views | pioneer |
| Online Ticketing Issues on 18:14 - Nov 2 by 442Dale |
It was. If we can play like that every week, at least the entertainment box will be ticked for new fans.
A question:
What’s preferred, a game like today or a dour 1-0 win with lots of ball in our own third?
It’s the age old problem, results or performances? Results will always take precedence but as fans it’s sometimes difficult to see that you don’t always get what you want. Which would be both. |
and 45k in the coffers.
Give me 1-0 wins any day…thats why we play the game. If you want entertainment go to the pictures. | | | |
| Online Ticketing Issues on 18:26 - Nov 2 with 1772 views | 442Dale |
| Online Ticketing Issues on 18:19 - Nov 2 by pioneer |
and 45k in the coffers.
Give me 1-0 wins any day…thats why we play the game. If you want entertainment go to the pictures. |
Yet after the 1-0 win v Braintree there was a different reaction
Some fabs want different things on a Saturday, but yes results will always be the most important for most. There can’t be much arguing about how we played for 75-80 mins today though, feel sorry for the players that their efforts didn’t get what they deserved. | |
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| Online Ticketing Issues on 10:45 - Nov 8 with 1254 views | BillyRudd |
Here we go again.
Currently can buy a ticket if I go via the fixture list link which does not take in to account the fact I have a "Your Card" and so the £5 discount is,nt being applied.
If I go by the Your Card link which does apply the £5 discount it comes up with "No Event Found".
Sometimes it is just very hard to have any empathy with this club and even harder to give them your cash.
If I am missing something please feel free to let me know.
Footnote
Rang the club. Its an ongoing issue, they are aware of (Issue also involves the Oldham game). The lady sorted it on the phone for me and was brilliant. Its just a pity she is,nt a software programmer. Just how much revenue is this tinpot system costing the club?
[Post edited 8 Nov 11:10]
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| Online Ticketing Issues on 13:56 - Nov 8 with 1114 views | 442Dale |
| Online Ticketing Issues on 10:45 - Nov 8 by BillyRudd |
Here we go again.
Currently can buy a ticket if I go via the fixture list link which does not take in to account the fact I have a "Your Card" and so the £5 discount is,nt being applied.
If I go by the Your Card link which does apply the £5 discount it comes up with "No Event Found".
Sometimes it is just very hard to have any empathy with this club and even harder to give them your cash.
If I am missing something please feel free to let me know.
Footnote
Rang the club. Its an ongoing issue, they are aware of (Issue also involves the Oldham game). The lady sorted it on the phone for me and was brilliant. Its just a pity she is,nt a software programmer. Just how much revenue is this tinpot system costing the club?
[Post edited 8 Nov 11:10]
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They also should be communicating it much better. | |
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| Online Ticketing Issues on 07:59 - Nov 9 with 865 views | meeee |
| Online Ticketing Issues on 10:45 - Nov 8 by BillyRudd |
Here we go again.
Currently can buy a ticket if I go via the fixture list link which does not take in to account the fact I have a "Your Card" and so the £5 discount is,nt being applied.
If I go by the Your Card link which does apply the £5 discount it comes up with "No Event Found".
Sometimes it is just very hard to have any empathy with this club and even harder to give them your cash.
If I am missing something please feel free to let me know.
Footnote
Rang the club. Its an ongoing issue, they are aware of (Issue also involves the Oldham game). The lady sorted it on the phone for me and was brilliant. Its just a pity she is,nt a software programmer. Just how much revenue is this tinpot system costing the club?
[Post edited 8 Nov 11:10]
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This issue is still happening today. When I go to the "My Card" section, it says "No Events Found." It's really frustrating because I finish work at 2:30 and rush over to the ground so I usually miss the first 5 minutes of the game as it is. Now, I’ll miss even more of the match since I have to go to the ticket office to buy my ticket. This will be the third home match I've attended this season, and each time I’ve tried to buy a ticket on the website with my discount card, it’s been a stressful ordeal |  | | |
| Online Ticketing Issues on 10:09 - Nov 9 with 743 views | BillyRudd |
| Online Ticketing Issues on 07:59 - Nov 9 by meeee |
This issue is still happening today. When I go to the "My Card" section, it says "No Events Found." It's really frustrating because I finish work at 2:30 and rush over to the ground so I usually miss the first 5 minutes of the game as it is. Now, I’ll miss even more of the match since I have to go to the ticket office to buy my ticket. This will be the third home match I've attended this season, and each time I’ve tried to buy a ticket on the website with my discount card, it’s been a stressful ordeal |
Commiserations Meeee.
I was told by the ticket office it is a known issue and that the issue will persist for the Oldham game.
As 422 pointed out surely therefore the club could indicate that on the Official site and ask people to ring up if they wish to apply their discount. Its not rocket science.
It therefore prompts the question. Are they just incompetent in basic customer service marketing skills or is it just the usual contempt for the paying customer who they see as a captive audience who will just suck it up as "committed fans". I suspect the latter and if my memory serves me correctly I believe SG intimated as much as in some issue about pricing in the recent past.
I honestly thought with the new start, that at least the mindset would improve but I see scant evidence of that to date.
My comments are aimed solely at the decision makers at the club, not the troops in the front line.
Up the Mighty Dale.
[Post edited 11 Nov 10:24]
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| Online Ticketing Issues on 10:21 - Nov 9 with 694 views | 442Dale |
Culture. Until it changes on a daily basis at the club, any other positives that have come about in the last few months won’t be as effective.
Who is looking to change that day to day culture and is at the club to ensure things improve? | |
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