 | Forum
Thread | Online Ticketing Issues
at 11:31 26 Oct 2024
A friend of mine, an irregular visitor to Dale, mostly from the pay on the gate era, and an internet savvy former business man informed me he would be attending the Bromley game. Champion, so far so good.
On Friday afternoon I received a less than complimentary text about our online ticket site, informing me he had given up on it and woud,nt be wasting anymore time on it, and in addition stating he had tried ringing the club several times and not one had been answered.
A placatory phone call later, I promised to look into it and would sort it. I attempted myself to purchase a ticket on his behalf and failed miserably.
Lo and behold the site now appears to be functioning with the ground schematic available. I informed him of the fact and he said he would take it from there right away.
Half an hour later he rang to say he had purchased a ticket, after having to re -register and chose the digital ticket option after downloading the app and having to re register again. To be then notified that his ticket was ready for collection. He lives 20 miles away.
Observations
The site was presumably down on Friday afternoon, fair enough it happens but the procedure is so counter-intuitive that it was,nt obvious to him, using it for the first time or myself.
Failure to answer phone calls well within business hours. Inexcusable.
If he had been a casual user without prior arrangements to meet up with myself, would the club have lost a sale. Absolutely.
Are the club addressing these issues in pursuit of 5,000 gates. No idea but since everytime I myself purchase a ticket, I have to change my password because I get a banner saying details not recognised, it seems not. Incidentally my friend got the same message.
Do the club actually recognise there are issues with the ease of use and functionality of the procedure. Surely in this day and age when data like number of site hits against actual number of sales are monitored, their own figures should be telling them there are issues.
In this era when discretional spend money is tight and going to get tighter and with so many competing ways to spend that limited money, it is surely paramount that at the point of sale the operation is quick and easy. That or its lost revenue I,m afraid.
We are,nt selling Oasis tickets! |
| Forum
Thread | BWFC
at 11:08 27 Jan 2022
Am sure you will be thrilled to know that we are all paying for our near neighbours now. A £5M pandemic loan taken by "Football Ventures" has been converted by the British Business Bank as shares in Bolton F.C.
How does that benefit the British taxpayer? Dividends? Resale? Share of profits?
You could,nt make it up. |
| Forum
Thread | Is Beezley trying TOO hard?
at 11:56 4 Nov 2020
Like most football fans, the willingness of a player to put in a massive shift goes a long way to offsetting any lack of technical ability. When this is coupled with an obvious desire to succeed and repay the faith that people have shown in him, it is difficult to be critical.
However I can,t help but feel that his willingness to put in the miles is detracting from the primary aim of any centre forward in getting the ball in the net. I watch him constantly closing down (whilst rarely getting a tackle in) first the left back, then a centre back then a right back ad infinitum. Admirable and a legitimate tactic when it is done with other players adding their support in a high press, but this is rarely the case. I can,t help but feel it is achieving little except to sap the vigour from his legs. Most succesful strikers are just that because they possess pace over the first couple of metres, either to get to the ball before a defender or to lose that defender running into space. When you are running a marathon at the same time, something has to give.
By all means form the link when we get the ball forward by holding the ball up, which he does well albeit without the ability to turn defenders but stop chasing the lost causes and concentrate on your primary job of finding space and conserving the explosiveness in your legs. Ignoring goals of individual brilliance, most successful attacking teams gain an understanding of where individuals are likely to be such that a degree of passing becomes almost instinct. At the moment he is all over the place both physically and mentally. Some forwards are bullys that will muscle their way to chances but he strikes me as a player that needs to anticipate passes into space and feed off the half chances.
The glaring miss last night was a case in point, whilst drawing a veil over the attempt he at least anticipated the fumble and was in the right place.
BBM must be happy with his approach but when Humphreys is back I cannot see anything other than a straight swap as I don,t see who else he would drop without it being a greater loss. Newby is a play maker with good feet that can get a ball across although as others have highlighted he often over elaborates and without Rathbone we lose a massive amount of tempo.
I hope the lad can open his account soon and preferably with a brace for at the moment his confidence must be rock bottom.
Up the Dale
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| Forum
Thread | The Future?
at 11:58 30 May 2020
I am writing this with the assumption that neither a Covid vaccine or effective treatment becomes available in this calendar year. "Expert" opinion on that seems to range from this September to never!
Taking this uncertainty, I have become to think that the interminable deliberations of the EFL in how to close out the current season are becoming a form of denial of the true nature of the threat to our game. I fully acknowledge that to a large degree, events are out of their control with no timescales to plan towards and a commendable desire to please as many camps as possible. However I fear a lack of application to the far more important question of how are league clubs going to survive in the absence of any meaningful revenue in the coming months. Its going to be no consolation to me if the band on the Titanic manages to finish playing its last tune just before the whole ship slides under water. We see time slipping by in discussing how to finish this season, involving the expenditure of cash on testing that many clubs can simply not afford. At this time it should be financial damage limitation and the eking out of reserves for future survival.
Perhaps its the age profile of the people I have discussed this with but the majority have indicated that in the absence of a vaccine, they will not be attending even if restrictions on sporting event crowds were to be lifted (which I very much doubt). When I look at the demographics of the Main stand it seems self evident to me that many in there will conclude the same.
Perhaps I am jumping the gun and after the inevitable decision to abandon the season for leagues 1 and 2 the far more important issue of how does the pyramid survive going forward will be addressed. Although my fear is that the longer this takes, the more likely that certain clubs will not make it.
It is my understanding (but I am by no means certain) that revenue for a club like Dale is made up in roughly thirds, split paying customers, commercial such as sponsorship and then what dribbles down from the elites via media rights etc. The commercial will disappear in the absence of customers and personally I don,t believe for a second that anything other than lip service will come from the Premiership. So there we have it and I come back to my opening remark with the question. Just how the hell does our precious football ladder survive?
On a personal note I would like to wish all connected with the club, that is staff, players, fans and their families better times going forward and in particular anyone who knows me personally.
UP THE DALE! |
| | BillyRudd
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