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I’ve been sat with RR all afternoon. His ST number isn’t recognised online and the number hasn’t answered despite hundreds of calls from both of us. A bit poor really and a fault of the club not the customer or fan. £200 not spend on a renewal today and looks like other fans had a similar experience. Not good.
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Season ticket prices on 18:20 - Aug 15 with 2293 views
Season ticket prices on 18:19 - Aug 15 by Ancoats_Blue
I’ve been sat with RR all afternoon. His ST number isn’t recognised online and the number hasn’t answered despite hundreds of calls from both of us. A bit poor really and a fault of the club not the customer or fan. £200 not spend on a renewal today and looks like other fans had a similar experience. Not good.
Agree, hence why I suggested he contact the people who might be able to help him, which he says he has done.
When I was your age, I used to enjoy the odd game of tennis. Or was it golf?
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Season ticket prices on 18:32 - Aug 15 with 2232 views
There was quite a bit of discussion about that in the queue today. A general consensus seemed to be that the limitations on capacities in grounds wouldn’t change much until after the winter period, ie March, if at all for the entire season.
Additionally, there’s the local restrictions in areas that will have an impact, because it’s difficult to see how fans will be allowed to attend games in Greater Manchester in a month and a half if the current restrictions are in place. Could anyone imagine Oldham being allowed to play a game in front of a crowd as we stand? All depends on how they determine what’s acceptable and that could differ time and again across the country.
I agree, it will be interesting how it all plays out.
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Season ticket prices on 18:49 - Aug 15 with 2178 views
Season ticket prices on 18:29 - Aug 15 by TVOS1907
Agree, hence why I suggested he contact the people who might be able to help him, which he says he has done.
Cool. But you adopted your usual condescending tone of “well someone else managed, so why didn’t you?”.... There have been a few reports on this forum and other social media of fans not being able to renew online. Irrelevant if former club employee RI7ALE could renew today.
Truth is the clubs online market was not fit for purpose today. And they had a lack of staff to answer calls. Very poor.
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Season ticket prices on 19:07 - Aug 15 with 2130 views
Season ticket prices on 18:49 - Aug 15 by Ancoats_Blue
Cool. But you adopted your usual condescending tone of “well someone else managed, so why didn’t you?”.... There have been a few reports on this forum and other social media of fans not being able to renew online. Irrelevant if former club employee RI7ALE could renew today.
Truth is the clubs online market was not fit for purpose today. And they had a lack of staff to answer calls. Very poor.
On the phone lines point, while it’s not great that the lines were ringing out/going to answerphone/cutting off rather than everyone always going into a queuing system, really not sure that the club could have had more staff on the phones having seen the ticket office set-up today. They couldn’t have fit anymore people in there and it would mean having other computers with the ticketing system on being available elsewhere in the building.
Season ticket prices on 18:49 - Aug 15 by Ancoats_Blue
Cool. But you adopted your usual condescending tone of “well someone else managed, so why didn’t you?”.... There have been a few reports on this forum and other social media of fans not being able to renew online. Irrelevant if former club employee RI7ALE could renew today.
Truth is the clubs online market was not fit for purpose today. And they had a lack of staff to answer calls. Very poor.
The point about R17 was meant to be light-hearted as he will readily admit he struggles to switch a computer on.
He hasn’t worked for the club for 20 years, so I’m not sure of the relevance of that.
And I agreed that it was poor that Riddler couldn’t process his ticket online, but I haven’t read about anyone else who had the exact same problem as he did. That’s not to say it didn’t happen, but I haven’t picked up on it anywhere.
Apologies for any offence.
When I was your age, I used to enjoy the odd game of tennis. Or was it golf?
Season ticket prices on 19:27 - Aug 15 by TVOS1907
The point about R17 was meant to be light-hearted as he will readily admit he struggles to switch a computer on.
He hasn’t worked for the club for 20 years, so I’m not sure of the relevance of that.
And I agreed that it was poor that Riddler couldn’t process his ticket online, but I haven’t read about anyone else who had the exact same problem as he did. That’s not to say it didn’t happen, but I haven’t picked up on it anywhere.
Apologies for any offence.
There are posts on this thread about the same issue read them before posting ffs. That and all over social media. I know the club will give you a good belly rub for writing the program but they have dropped the ball today.
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Season ticket prices on 19:40 - Aug 15 with 2020 views
Season ticket prices on 19:27 - Aug 15 by TVOS1907
The point about R17 was meant to be light-hearted as he will readily admit he struggles to switch a computer on.
He hasn’t worked for the club for 20 years, so I’m not sure of the relevance of that.
And I agreed that it was poor that Riddler couldn’t process his ticket online, but I haven’t read about anyone else who had the exact same problem as he did. That’s not to say it didn’t happen, but I haven’t picked up on it anywhere.
Apologies for any offence.
I tried for 5hrs on the phone and didn’t get an answer. Then found out that telesales has been suspended. Nothing on the answer machine to tell me that. Poor.
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Season ticket prices on 19:42 - Aug 15 with 2011 views
On the phone lines point, while it’s not great that the lines were ringing out/going to answerphone/cutting off rather than everyone always going into a queuing system, really not sure that the club could have had more staff on the phones having seen the ticket office set-up today. They couldn’t have fit anymore people in there and it would mean having other computers with the ticketing system on being available elsewhere in the building.
A sandy ticket should have been renewable online. It wasn’t. That’s shite. So, hundreds of calls later no luck, no ticket. That’s a fan of 40+ years not renewing. Poor service really.
No way criticising the face to face or phone ticket staff. Their crm and online shop has let them down
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Season ticket prices on 19:45 - Aug 15 with 2000 views
Season ticket prices on 19:40 - Aug 15 by chuckleberry
I tried for 5hrs on the phone and didn’t get an answer. Then found out that telesales has been suspended. Nothing on the answer machine to tell me that. Poor.
Aye. See previous post about a queueing system on the phone so that everyone knows where they are. That is part of basic communication, along with a message to say that telesales are suspended when people ring. Certainly aspects that could have been done much better today.
Season ticket prices on 19:42 - Aug 15 by Ancoats_Blue
A sandy ticket should have been renewable online. It wasn’t. That’s shite. So, hundreds of calls later no luck, no ticket. That’s a fan of 40+ years not renewing. Poor service really.
No way criticising the face to face or phone ticket staff. Their crm and online shop has let them down
There’s nothing to say he can’t renew though? Someone’s already said how they emailed DB and he sorted out efficiently. I’m sure RR’s problem will get solved similarly. He’ll get a season ticket if he wants one.
Or are you saying he doesn’t want to buy one purely because of a computer error on day one of sales?
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Season ticket prices on 19:51 - Aug 15 with 1970 views
Season ticket prices on 19:39 - Aug 15 by Ancoats_Blue
There are posts on this thread about the same issue read them before posting ffs. That and all over social media. I know the club will give you a good belly rub for writing the program but they have dropped the ball today.
I agreed with you and riddler that it was poor.
Like I said, apologies for any offence and for not remembering every single thing I’ve read online today.
Not sure what the programme has to do with anything, though; I’m commenting independently.
[Post edited 15 Aug 2020 19:54]
When I was your age, I used to enjoy the odd game of tennis. Or was it golf?
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Season ticket prices on 19:53 - Aug 15 with 1965 views
Season ticket prices on 19:40 - Aug 15 by chuckleberry
I tried for 5hrs on the phone and didn’t get an answer. Then found out that telesales has been suspended. Nothing on the answer machine to tell me that. Poor.
Agree
When I was your age, I used to enjoy the odd game of tennis. Or was it golf?
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Season ticket prices on 20:12 - Aug 15 with 1910 views
There’s nothing to say he can’t renew though? Someone’s already said how they emailed DB and he sorted out efficiently. I’m sure RR’s problem will get solved similarly. He’ll get a season ticket if he wants one.
Or are you saying he doesn’t want to buy one purely because of a computer error on day one of sales?
If it is sold out then I can’t get a ticket, It’s not a computer error, it’s human error. And no I don’t blame the ticket staff
If it is sold out then I can’t get a ticket, It’s not a computer error, it’s human error. And no I don’t blame the ticket staff
As said earlier the Rafc tickets site didn't recognise my login details used previously. But it did recognise the customer number. Mine is over 6000. I am going to hazard a guess they were issued in numerical order and would have thought transferred to the new system the same way.
[Post edited 15 Aug 2020 21:36]
'Only happy when you've got it often makes you miss the journey'
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