| Stadium Food and Drink a Shambles 21:07 - Jan 1 with 3636 views | donnybackspin |
I will never purchase food a drink at the stadium again after todays experience.
We queued for 10mins at half time to use the new screens to place our order. Then queued for another 20mins to collect the order. When we got to the front they said "sorry but we have run out of the food and drinks you ordered". I was absolutely livid then had to wait for the Manager to give us a refund.
Missed the first 15mins of the 2nd half.
Anyone know who I can write to put a complaint in. |  | | |  |
| Stadium Food and Drink a Shambles on 21:21 - Jan 1 with 3578 views | QJumpingJack |
raise with the Swans trust via their website. | | | |
| Stadium Food and Drink a Shambles on 21:30 - Jan 1 with 3528 views | onehunglow |
Eat before the game,drink if yiu have to.
Never buy inside any stadium | |
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| Stadium Food and Drink a Shambles on 21:47 - Jan 1 with 3505 views | builthjack |
Donny, this new system is an absolute shambles.
Nothing is ever ready to serve at half time. Today in the South concourse there were long queues, only a few pies were ready on the rack.
Are they effing thick or what?
Surely anyone with a quarter of a brain would know that you need to fully stock before half time.
They were pouring beer once people had handed their slip in. They should have a few hundred pints ready.
The new machines again ran out of paper.
Who is responsible for this complete mess? |  |
| Swansea Indepenent Poster Of The Year 2021. Dr P / Mart66 / Roathie / Parlay / E20/ Duffle was 2nd, but he is deluded and thinks in his little twisted brain that he won. Poor sod. We let him win this year, as he has cried for a whole year. His 14 usernames, bless his cotton socks.
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| Stadium Food and Drink a Shambles on 23:43 - Jan 1 with 3330 views | angryjack |
Don't put any money in these yanks pockets that's the answer | | | |
| Stadium Food and Drink a Shambles on 08:21 - Jan 2 with 3168 views | felixstowe_jack |
| Stadium Food and Drink a Shambles on 23:43 - Jan 1 by angryjack |
Don't put any money in these yanks pockets that's the answer |
Less match day revenue less money available for transfers.
Ideas to raise more money
Bring back cash payment
Bring back programmes
Sell away tickets on the day
The Americans never have been good at either customer service or commercial activities. | |
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| Stadium Food and Drink a Shambles on 08:30 - Jan 2 with 3156 views | swan_si |
| Stadium Food and Drink a Shambles on 08:21 - Jan 2 by felixstowe_jack |
Less match day revenue less money available for transfers.
Ideas to raise more money
Bring back cash payment
Bring back programmes
Sell away tickets on the day
The Americans never have been good at either customer service or commercial activities. |
As for the programmes, I used to buy one every game I attended, when I questioned why they were no longer on sale, I was told " it's a sign of the times" apparently going paperless is helping save the planet. |  | | |
| Stadium Food and Drink a Shambles on 09:22 - Jan 2 with 3099 views | felixstowe_jack |
| Stadium Food and Drink a Shambles on 08:30 - Jan 2 by swan_si |
As for the programmes, I used to buy one every game I attended, when I questioned why they were no longer on sale, I was told " it's a sign of the times" apparently going paperless is helping save the planet. |
They were stopped during covoid when no spectators were allowed to attend. The online version was introduced to keep spectators in touch. Currently 13 clubs no longer produce printed match day programmes mostly in the lower division with 3 clubs in the championship.
Until 2018 it was compulsory in the EFL to produce printed match day programmes. The EFL voted in 2018 to scrap this rule. It is a commercial decision and nothing to do with saving the planet. The clubs don't think they can make any profit from selling them.
In Swansea case " in our first year 1 in 4 spectators bought a programme which feel to 1 in 7" We did not think it was a commercial viable product for us says Ben Donavon head of Media . | |
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| Stadium Food and Drink a Shambles on 09:43 - Jan 2 with 3069 views | Azzuriswan |
Never bought much on the concourse before the changes,since the new system has been introduced I have only asked for a cup of water on 2 occasions ...free.
I havent seen this new system introduced at any away grounds just cashless. | | | |
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| Stadium Food and Drink a Shambles on 10:42 - Jan 2 with 2995 views | Joesus_Of_Narbereth |
I remember during the tony petty days I bought a programme for two quid only to be handed a folded A4 sheet of paper with the squad typed on the inside of it. |  |
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| Stadium Food and Drink a Shambles on 10:59 - Jan 2 with 2948 views | angryjack |
| Stadium Food and Drink a Shambles on 08:21 - Jan 2 by felixstowe_jack |
Less match day revenue less money available for transfers.
Ideas to raise more money
Bring back cash payment
Bring back programmes
Sell away tickets on the day
The Americans never have been good at either customer service or commercial activities. |
Haha deluded..what transfers, do you honestly think if you spend more money on a burger and a pint these tanks will buy better calibre players.. haha your nuts if you think that | | | |
| Stadium Food and Drink a Shambles on 11:57 - Jan 2 with 2807 views | felixstowe_jack |
| Stadium Food and Drink a Shambles on 10:59 - Jan 2 by angryjack |
Haha deluded..what transfers, do you honestly think if you spend more money on a burger and a pint these tanks will buy better calibre players.. haha your nuts if you think that |
What is deluded about selling away tickets on the day . Even 100 a match would bring in £3000 a match £60000 a year . The club should be looking to increase commercial opportunities not kill them. Going cashless means the banks get about 1% of our match day income. Bring back cash as an opinion. | |
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| Stadium Food and Drink a Shambles on 12:20 - Jan 2 with 2776 views | builthjack |
| Stadium Food and Drink a Shambles on 08:21 - Jan 2 by felixstowe_jack |
Less match day revenue less money available for transfers.
Ideas to raise more money
Bring back cash payment
Bring back programmes
Sell away tickets on the day
The Americans never have been good at either customer service or commercial activities. |
I would agree on the 3 things above.
Each would make money.
They are not good at a lot of things. | |
| Swansea Indepenent Poster Of The Year 2021. Dr P / Mart66 / Roathie / Parlay / E20/ Duffle was 2nd, but he is deluded and thinks in his little twisted brain that he won. Poor sod. We let him win this year, as he has cried for a whole year. His 14 usernames, bless his cotton socks.
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| Stadium Food and Drink a Shambles on 12:22 - Jan 2 with 2772 views | union_jack |
| Stadium Food and Drink a Shambles on 08:21 - Jan 2 by felixstowe_jack |
Less match day revenue less money available for transfers.
Ideas to raise more money
Bring back cash payment
Bring back programmes
Sell away tickets on the day
The Americans never have been good at either customer service or commercial activities. |
I don’t think the money available for transfers is the problem per se Felix. It’s there but either they don’t want to part with it or they make bad choices overall when they do.
Food sales is not going to affect that one iota. |  |
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| Stadium Food and Drink a Shambles on 12:33 - Jan 2 with 2749 views | Flashberryjack |
I was in the 1912 Heritage lounge yesterday, have to say that the food was excellent, although we did overdo the drink a little.
We had a great time, at least the club has got this right, fair play. |  |
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| Stadium Food and Drink a Shambles on 14:05 - Jan 2 with 2596 views | angryjack |
I'm talking about food and beverages not tickets | | | |
| Stadium Food and Drink a Shambles on 14:29 - Jan 2 with 2540 views | Flashberryjack |
| Stadium Food and Drink a Shambles on 14:05 - Jan 2 by angryjack |
I'm talking about food and beverages not tickets |
So am I. | |
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| Stadium Food and Drink a Shambles on 15:04 - Jan 2 with 2487 views | angryjack |
| Stadium Food and Drink a Shambles on 14:29 - Jan 2 by Flashberryjack |
So am I. |
Well if you believe the yanks will put the profit of beverage sales into transfer funds you are deluded as they won't even put the profit of player sales back in,they skimming us.. | | | |
| Stadium Food and Drink a Shambles on 15:16 - Jan 2 with 2453 views | Flashberryjack |
| Stadium Food and Drink a Shambles on 15:04 - Jan 2 by angryjack |
Well if you believe the yanks will put the profit of beverage sales into transfer funds you are deluded as they won't even put the profit of player sales back in,they skimming us.. |
I didn't say that did I ?
I just said the food and drink in the 1912 Heritage lounge was very good, and it was. | |
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| Stadium Food and Drink a Shambles on 16:33 - Jan 2 with 2352 views | max936 |
| Stadium Food and Drink a Shambles on 21:21 - Jan 1 by QJumpingJack |
raise with the Swans trust via their website. |
He'd be better off complaining to the stadium Cat! |  |
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| Stadium Food and Drink a Shambles on 17:24 - Jan 2 with 2274 views | KeithHaynes |
| Stadium Food and Drink a Shambles on 15:16 - Jan 2 by Flashberryjack |
I didn't say that did I ?
I just said the food and drink in the 1912 Heritage lounge was very good, and it was. |
The sponsorship lounges etc are indeed good.
The pie and pastie outlets used to be the staple of many clubs, Kidderminster springs to mind. These days they seem to be an inconvenience hence the product they serve up and the way it’s attended to. |  |
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| Stadium Food and Drink a Shambles on 17:30 - Jan 2 with 2266 views | max936 |
| Stadium Food and Drink a Shambles on 12:20 - Jan 2 by builthjack |
I would agree on the 3 things above.
Each would make money.
They are not good at a lot of things. |
You'd think the Yankers would be good at the old commercialisation game.
Hospitality is the name of American Football drinks, food and programmes etc!
Trust this bunch to be behind the curve ball, there's a pattern emerging! | |
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| Stadium Food and Drink a Shambles on 18:08 - Jan 2 with 2201 views | angryjack |
| Stadium Food and Drink a Shambles on 15:16 - Jan 2 by Flashberryjack |
I didn't say that did I ?
I just said the food and drink in the 1912 Heritage lounge was very good, and it was. |
Sorry,I was responding to Felixstowe jack,who thinks if we spend more monet on beverages and food in concourse it go towards transfers,he's deluded if he thinks that | | | |
| Stadium Food and Drink a Shambles on 19:37 - Jan 2 with 2075 views | builthjack |
| Stadium Food and Drink a Shambles on 17:24 - Jan 2 by KeithHaynes |
The sponsorship lounges etc are indeed good.
The pie and pastie outlets used to be the staple of many clubs, Kidderminster springs to mind. These days they seem to be an inconvenience hence the product they serve up and the way it’s attended to. |
The pie at Coventry the other night was a full £1 cheaper than at Swansea, 50% bigger, and wasn’t burnt around the edges.
Whoever overseas the food outlets at Swansea needs a rocket up their backside.
Agree about the sponsorship lounges, Vic will get on your nerves if you are in his, but otherwise very good. | |
| Swansea Indepenent Poster Of The Year 2021. Dr P / Mart66 / Roathie / Parlay / E20/ Duffle was 2nd, but he is deluded and thinks in his little twisted brain that he won. Poor sod. We let him win this year, as he has cried for a whole year. His 14 usernames, bless his cotton socks.
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| Stadium Food and Drink a Shambles on 20:28 - Jan 2 with 1984 views | Whiterockin |
| Stadium Food and Drink a Shambles on 19:37 - Jan 2 by builthjack |
The pie at Coventry the other night was a full £1 cheaper than at Swansea, 50% bigger, and wasn’t burnt around the edges.
Whoever overseas the food outlets at Swansea needs a rocket up their backside.
Agree about the sponsorship lounges, Vic will get on your nerves if you are in his, but otherwise very good. |
The pie and a pint are what all football grounds are judged on by the majority of football fans. Get that right and you will have regular business for years. |  | | |
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