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I was with O2 a while back, contract ended but phone was locked to them. One of those neon lit small phone shops wanted £50 or so for a permanent fix and it'd take upto 72 hours. I tried the 02 shop and they told me there's a link hidden on their website that tells you what to do. If I remember correctly you send a code off it via text and an hour later my phone was unlocked. Cost fook all