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Virgin Media problem 14:25 - Mar 8 with 10487 viewsSwanjaxs

If anybody has experienced problems with Virgin media whilst live streaming lately (stream playing in slow motion and buffering ) go into your vm settings and disable flood detection, should solve the problem 👍

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Virgin Media problem on 20:19 - Aug 15 with 3696 viewsCeejay

Has anyone had problems using the live streaming this week?

Mine worked a dream v Middlesbrough but had no option to watch v Gillingham. Managed to see the last 9 minutes using sky sports via VM on my phone but there was option to cast to TV.

I can be at the.com Saturday so don’t expect any issues this weekend.
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Virgin Media problem on 21:02 - Aug 15 with 3600 viewsAnotherJohn

Virgin Media problem on 20:19 - Aug 15 by Ceejay

Has anyone had problems using the live streaming this week?

Mine worked a dream v Middlesbrough but had no option to watch v Gillingham. Managed to see the last 9 minutes using sky sports via VM on my phone but there was option to cast to TV.

I can be at the.com Saturday so don’t expect any issues this weekend.


I had problems for the last game. My downstairs VM box allowed use of the red button on channel 508, which then allowed a choice of games, but my Mini TV box upstairs did not. I thought this was because I needed a newer 360 Mini box,. However, I got on the ;phone today (long wait mind) and the VM technician fixed the problem via an online software upgrade.
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Virgin Media problem on 21:56 - Aug 15 with 3536 viewsMad_Mike

Had the same issue. Couldnt watch the Swans (although Cardiff was available 😡) Last night Plymouth not available.
Whats the best number to phone Virgin?
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Virgin Media problem on 22:26 - Aug 15 with 3505 viewsswan65split

Virgin Media problem on 21:56 - Aug 15 by Mad_Mike

Had the same issue. Couldnt watch the Swans (although Cardiff was available 😡) Last night Plymouth not available.
Whats the best number to phone Virgin?


good luck on that one, try Twitter , some terrible stories about phone calls,
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Virgin Media problem on 07:50 - Aug 16 with 3428 viewsAnotherJohn

Virgin Media problem on 21:56 - Aug 15 by Mad_Mike

Had the same issue. Couldnt watch the Swans (although Cardiff was available 😡) Last night Plymouth not available.
Whats the best number to phone Virgin?


if you have a Virgin landline the number is 150. It is a nightmare taking perhaps 30 minutes to get through, but at least it is a free call. I tried to find chat on the webpage before I called and that is very hard to find as well.
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Virgin Media problem on 11:35 - Aug 16 with 3391 viewsAnotherJohn

Just got an email with this link explaining how to access the extra games, and an alternative phone number.

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/using-the-sky-sports-
[Post edited 16 Aug 2024 11:36]
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Virgin Media problem on 12:26 - Aug 16 with 3363 viewsonehunglow

Wouldn’t touch Virgin with barge pole.
Their reputation here,anyway,is terrible,especially when it comes to faults
Avoid

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Virgin Media problem on 14:37 - Aug 16 with 3327 viewstheloneranger

Virgin Media problem on 11:35 - Aug 16 by AnotherJohn

Just got an email with this link explaining how to access the extra games, and an alternative phone number.

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/using-the-sky-sports-
[Post edited 16 Aug 2024 11:36]


150 and that telephone number, are basically the same number - they will both take you through to the same menu.

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Virgin Media problem on 14:50 - Aug 16 with 3315 viewsAnotherJohn

Virgin Media problem on 14:37 - Aug 16 by theloneranger

150 and that telephone number, are basically the same number - they will both take you through to the same menu.


Yes, but you need the 0345 number if you do not have a VM landline. You still enter the same system and face a long wait though.
[Post edited 16 Aug 2024 14:53]
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Virgin Media problem on 18:54 - Aug 16 with 3240 viewsSullutaCreturned

I found it much better and easier to simply ditch Virgin media and get Youfibre in (thanks Ged) which has better speeds, is cheaper and more reliable and the rest is history.

V, just like Sky are expensive cac.
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Virgin Media problem on 19:58 - Aug 16 with 3222 viewsAnotherJohn

Virgin Media problem on 18:54 - Aug 16 by SullutaCreturned

I found it much better and easier to simply ditch Virgin media and get Youfibre in (thanks Ged) which has better speeds, is cheaper and more reliable and the rest is history.

V, just like Sky are expensive cac.


Broadband looks good, but if you want TV (especially Sky and TNT) how do you manage that? The Youfibre website only seems to cover BB.
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Virgin Media problem on 20:24 - Aug 16 with 3188 viewsCeejay

I used 150 but ended up being shouted at by a Complaints Manager in New Delhi.

My VM contract ends in April next year, unlikely I’ll be a customer n May.
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Virgin Media problem on 20:37 - Aug 16 with 3179 viewsCeejay

Thanks for reply.

I think my problem was slightly different as it was using V6 box. I was given a priority call to India and told my issue could only be solved with a new contract starting there and then at extra cost £8-£9 per month taking me to almost £100. VM are advertising this new Sky+ service as a “no extra cost” to replace Sky arena.

I have gone to pm them on X-twitter and been advised a new remote and software upgrade will sort it so have a few more days to wait on delivery.

Hope it is sorted but I’m not impressed by VM continual switching of position during our correspondence - almost £1100 per year for abuse when I refuse a new and unnecessary contract.
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Virgin Media problem on 21:09 - Aug 16 with 3163 viewsswan65split

Virgin Media problem on 20:37 - Aug 16 by Ceejay

Thanks for reply.

I think my problem was slightly different as it was using V6 box. I was given a priority call to India and told my issue could only be solved with a new contract starting there and then at extra cost £8-£9 per month taking me to almost £100. VM are advertising this new Sky+ service as a “no extra cost” to replace Sky arena.

I have gone to pm them on X-twitter and been advised a new remote and software upgrade will sort it so have a few more days to wait on delivery.

Hope it is sorted but I’m not impressed by VM continual switching of position during our correspondence - almost £1100 per year for abuse when I refuse a new and unnecessary contract.


I had issues for over a year they daus it was at my end, a few months ago they then said they found an issue with my connection at their end and "fixed" it had an upgrade to 365 and new remote like you are having, i went through twits.
there was an issue first game, but seems ok now, but they are on trial!
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Virgin Media problem on 21:21 - Aug 16 with 3157 viewsSullutaCreturned

Virgin Media problem on 19:58 - Aug 16 by AnotherJohn

Broadband looks good, but if you want TV (especially Sky and TNT) how do you manage that? The Youfibre website only seems to cover BB.


Apparently there are ways and means. We don't care, we just watch the streaming services, iplayer, ITVX etc. it costs us 80 quid per month with license fee.

Virgin,in our experienc were awful. The BB constantly cut out and speeds dropped, the phone calls took forever and I frequently had to hang up after waits of over 40 mins, the web chats were better but still not good. They have a bad customer service rating and the prices are always rising so we binned them.
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Virgin Media problem on 17:50 - Aug 17 with 2997 viewsEagleEye

on 01:00 - Jan 1 by



How do you go about logging in to the router ?
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Virgin Media problem on 18:38 - Aug 17 with 2958 viewsLandore_Jack

Virgin Media problem on 17:50 - Aug 17 by EagleEye

How do you go about logging in to the router ?


1. Open a browser and type 192.168.0.1 in the address bar.
2. Enter the Settings password printed on the back of the Hub and click Next.

For more info see:
https://19216811.uno/virgin-media-router-login/

#backtojack

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Virgin Media problem on 21:47 - Aug 17 with 2816 viewsEagleEye

Virgin Media problem on 18:38 - Aug 17 by Landore_Jack

1. Open a browser and type 192.168.0.1 in the address bar.
2. Enter the Settings password printed on the back of the Hub and click Next.

For more info see:
https://19216811.uno/virgin-media-router-login/


Nice one. Googled it - job done for now.

Has Virgin actually changed the settings then for some reason ? For some reason my streams only started playing up today … hopefully this will fix it
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Virgin Media problem on 07:50 - Sep 14 with 1081 viewsSTID2017

Wow just noticed this thread has continued from around 2018
Since then, I have left Virgin and joined three different suppliers who all use Openreach.
Then last year I joined YouFibre.
I must say they are brilliant
Baffles me why anyone used Virgin or pays more than £30 for broadband unless you want the ability to record 92 programmes at once, most of which you will never watch.
That said I do like the Sky Minibox system my mum in law has, but would never pay the price people pay for it
You can stream so much now via IPlayer, and all the other channel's equivalents, why bother ?

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Virgin Media problem on 10:16 - Sep 14 with 1011 viewsonehunglow

Virgin Media problem on 07:50 - Sep 14 by STID2017

Wow just noticed this thread has continued from around 2018
Since then, I have left Virgin and joined three different suppliers who all use Openreach.
Then last year I joined YouFibre.
I must say they are brilliant
Baffles me why anyone used Virgin or pays more than £30 for broadband unless you want the ability to record 92 programmes at once, most of which you will never watch.
That said I do like the Sky Minibox system my mum in law has, but would never pay the price people pay for it
You can stream so much now via IPlayer, and all the other channel's equivalents, why bother ?


We have just had Virgin installed in our close .
Some have taken up their deals.
Some very dis satisfied customers
We’ve had Sky super fast installed and it’s good.
All in all,Sky are good

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Virgin Media problem on 10:51 - Sep 23 with 792 viewsSTID2017

Virgin Media problem on 10:16 - Sep 14 by onehunglow

We have just had Virgin installed in our close .
Some have taken up their deals.
Some very dis satisfied customers
We’ve had Sky super fast installed and it’s good.
All in all,Sky are good


In fairness the Sky system is good and they are reliable.
I set my mother in law up with YouFibre Broadband and anytime calls for £29
Which is brilliant
Plus she wanted to keep all the Sky services as she goes nowhere and enjoys being able to watch what she wants when she wants.
Having a minibox in the kitchen so she can watch it while cooking etc is fantastic for her

"Sanity and happiness are an impossible combination" - Mark Twain
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Virgin Media problem on 11:18 - Sep 23 with 781 viewsonehunglow

Virgin Media problem on 10:51 - Sep 23 by STID2017

In fairness the Sky system is good and they are reliable.
I set my mother in law up with YouFibre Broadband and anytime calls for £29
Which is brilliant
Plus she wanted to keep all the Sky services as she goes nowhere and enjoys being able to watch what she wants when she wants.
Having a minibox in the kitchen so she can watch it while cooking etc is fantastic for her


You’ve done her well
I don’t mind paying Sky
Their back up is really good
Well done

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Virgin Media problem on 15:43 - Sep 23 with 711 viewsAnotherJohn

I disabled flood protection as recommended in the OP, but still have some occasional minor buffering with VM when some of the multi choice games are selected. Is anybody else in the same boat?
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Virgin Media problem on 17:01 - Sep 23 with 691 viewsswan65split

Virgin Media problem on 15:43 - Sep 23 by AnotherJohn

I disabled flood protection as recommended in the OP, but still have some occasional minor buffering with VM when some of the multi choice games are selected. Is anybody else in the same boat?


some slight buffering, but liveable, but ive noticed "signal power" if that's the word seems to drop every Friday afternoon till Sunday, and just nticed its just dropped again, i have also noticed with some games picture pixelates and freezes a few times , always during the game.
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Virgin Media problem on 17:24 - Sep 23 with 687 viewslifelong

The walrus in the boat advert cracks me up.😄
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