| RESPONSE FROM SOUTH WEST TRAINS TO COMPLAINT ABOUT YEOVIL TRAIN 18:47 - Dec 17 with 2000 views | ArgyBargy1982 |
ArgyBargy has finally had a response from South West Trains to his complaint about the terrible conditions on the journey back from Yeovil when an already packed 6 coach train split in half at Salisbury.
In typical SWT stylie they “lost” the original complaint and now can’t explain why the train was spilt.
But there is a promise of 6 car trains from now on. Not that we’ll need it next season. Shall I tell them 3 cars will be more than enough from Fulham?!
Here’s some extracts from their reply:
“My apologies also for the distress and discomfort experienced on the 21
September 2013, when travelling between Sherborne and London Waterloo. I am
very sorry to learn that the service you chose to travel on from Sherborne
was so crowded. South West Trains does try to anticipate large events and
strengthen services accordingly but we only have so much train stock and
unfortunately it's not possible to strengthen every service we would like
to and priority needs to be given to those services we believe will be most
affected.
Without wishing to frustrate you further I must be honest and advise that
after almost three months I now unable to find why the train was split at
Salisbury. However, our Train planning Manager has today advised me this is
the first year that Yeovil have been in the Championship league, and we had
not had any experience of large number of visiting fans using our services.
We have now made arrangements in the future for trains after matches, where
London clubs are visiting, to be lengthened to 6 carriages through to
Waterloo.”
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| RESPONSE FROM SOUTH WEST TRAINS TO COMPLAINT ABOUT YEOVIL TRAIN on 19:50 - Dec 17 with 1863 views | batmanhoop |
no excuse to take 3 carriages away when it is already packed. Just to add that this is the way I go to games, get on at Axminster, always 3 carriages and 3 added at Salisbury, the opposite you had. On the return journey out of Waterloo, it starts with 6 and parts with 3 at Salisbury. In their defence, it is normally a first class service and at £40 return, value for money too |  | | |
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