| Online Ticketing Issues 11:31 - Oct 26 with 8592 views | BillyRudd |
A friend of mine, an irregular visitor to Dale, mostly from the pay on the gate era, and an internet savvy former business man informed me he would be attending the Bromley game. Champion, so far so good.
On Friday afternoon I received a less than complimentary text about our online ticket site, informing me he had given up on it and woud,nt be wasting anymore time on it, and in addition stating he had tried ringing the club several times and not one had been answered.
A placatory phone call later, I promised to look into it and would sort it. I attempted myself to purchase a ticket on his behalf and failed miserably.
Lo and behold the site now appears to be functioning with the ground schematic available. I informed him of the fact and he said he would take it from there right away.
Half an hour later he rang to say he had purchased a ticket, after having to re -register and chose the digital ticket option after downloading the app and having to re register again. To be then notified that his ticket was ready for collection. He lives 20 miles away.
Observations
The site was presumably down on Friday afternoon, fair enough it happens but the procedure is so counter-intuitive that it was,nt obvious to him, using it for the first time or myself.
Failure to answer phone calls well within business hours. Inexcusable.
If he had been a casual user without prior arrangements to meet up with myself, would the club have lost a sale. Absolutely.
Are the club addressing these issues in pursuit of 5,000 gates. No idea but since everytime I myself purchase a ticket, I have to change my password because I get a banner saying details not recognised, it seems not. Incidentally my friend got the same message.
Do the club actually recognise there are issues with the ease of use and functionality of the procedure. Surely in this day and age when data like number of site hits against actual number of sales are monitored, their own figures should be telling them there are issues.
In this era when discretional spend money is tight and going to get tighter and with so many competing ways to spend that limited money, it is surely paramount that at the point of sale the operation is quick and easy. That or its lost revenue I,m afraid.
We are,nt selling Oasis tickets! |  | | |  |
| Online Ticketing Issues on 18:07 - Nov 2 with 548 views | TVOS1907 |
| Online Ticketing Issues on 17:54 - Nov 2 by Dalenet |
We did well then. Lots of new faces near me today. Hope they enjoyed at least 80 minutes of it and want to come back. |
Yep, a much larger attendance than anticipated. |  |
| When I was your age, I used to enjoy the odd game of tennis. Or was it golf? |
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| Online Ticketing Issues on 18:14 - Nov 2 with 499 views | 442Dale |
| Online Ticketing Issues on 18:07 - Nov 2 by TVOS1907 |
Yep, a much larger attendance than anticipated. |
It was. If we can play like that every week, at least the entertainment box will be ticked for new fans.
A question:
What’s preferred, a game like today or a dour 1-0 win with lots of ball in our own third?
It’s the age old problem, results or performances? Results will always take precedence but as fans it’s sometimes difficult to see that you don’t always get what you want. Which would be both. |  |
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| Online Ticketing Issues on 18:19 - Nov 2 with 477 views | pioneer |
| Online Ticketing Issues on 18:14 - Nov 2 by 442Dale |
It was. If we can play like that every week, at least the entertainment box will be ticked for new fans.
A question:
What’s preferred, a game like today or a dour 1-0 win with lots of ball in our own third?
It’s the age old problem, results or performances? Results will always take precedence but as fans it’s sometimes difficult to see that you don’t always get what you want. Which would be both. |
and 45k in the coffers.
Give me 1-0 wins any day…thats why we play the game. If you want entertainment go to the pictures. | | | |
| Online Ticketing Issues on 18:26 - Nov 2 with 438 views | 442Dale |
| Online Ticketing Issues on 18:19 - Nov 2 by pioneer |
and 45k in the coffers.
Give me 1-0 wins any day…thats why we play the game. If you want entertainment go to the pictures. |
Yet after the 1-0 win v Braintree there was a different reaction
Some fabs want different things on a Saturday, but yes results will always be the most important for most. There can’t be much arguing about how we played for 75-80 mins today though, feel sorry for the players that their efforts didn’t get what they deserved. | |
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