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Sky Sports 13:18 - Mar 18 with 7601 viewsMuteswan

Don’t know if has been posted before, but Sky have said that you are able to pause your Sky Sports subscription and not be charged a fee or held to any notice period. Check this on Sky.com
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Sky Sports on 13:38 - Mar 18 with 4858 viewsCatullus

I was wondering about this yesterday, whether I should phone up and say why am I paying for something I'm not getting.
Well done to Sky for being proactive and fair, I am pleasantly surprised.

Just my opinion, but WTF do I know anyway?
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Sky Sports on 13:45 - Mar 18 with 4844 viewsstevethejack

Can't be changed on-line, have to phone them up.

Use the free number of 0800 151 2747 rather than the regular number as if over an hour on the land-line, you'll be charged for the whole call. (assuming you have free calls up to 60 minutes)

*Huge queues to get through as a lot less staff on the phones*
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Sky Sports on 13:47 - Mar 18 with 4841 viewsSwanjaxs

I'd miss watching reruns of the Pakistan/ Sri Lanka test series from 2001 and The Premier Leagues Greatest Ever Goals too much...

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Sky Sports on 13:55 - Mar 18 with 4818 viewsJACKMANANDBOY

Why don't they suspend for a month and make if free for everyone via Freeview. That would help people and get them a load of new customers? This would be cheaper to administer and easy for customers.
[Post edited 18 Mar 2020 13:59]

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Sky Sports on 13:59 - Mar 18 with 4803 viewsdunvantjack100

You can add packages on the app, but not take them away.

If everyone who pays for sky sports rings up now the sport will be back on by the time we get through. Can’t they just automatically pause / make it free for everyone?
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Sky Sports on 14:00 - Mar 18 with 4798 viewsJACKMANANDBOY

Sky Sports on 13:59 - Mar 18 by dunvantjack100

You can add packages on the app, but not take them away.

If everyone who pays for sky sports rings up now the sport will be back on by the time we get through. Can’t they just automatically pause / make it free for everyone?


Obvious to us two at least!

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Sky Sports on 14:13 - Mar 18 with 4768 viewspencoedjack

Sky Sports on 13:55 - Mar 18 by JACKMANANDBOY

Why don't they suspend for a month and make if free for everyone via Freeview. That would help people and get them a load of new customers? This would be cheaper to administer and easy for customers.
[Post edited 18 Mar 2020 13:59]


They offered me a month free on Saturday when I called them to cancel.

I still left
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Sky Sports on 16:11 - Mar 18 with 4597 viewsSoberBaker

Sky Sports on 13:55 - Mar 18 by JACKMANANDBOY

Why don't they suspend for a month and make if free for everyone via Freeview. That would help people and get them a load of new customers? This would be cheaper to administer and easy for customers.
[Post edited 18 Mar 2020 13:59]


Because there'd be f*ck all on there to watch!

It would put punters off if anything

AMOW

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Sky Sports on 17:20 - Mar 18 with 4498 viewsTNT

Sky Sports on 13:45 - Mar 18 by stevethejack

Can't be changed on-line, have to phone them up.

Use the free number of 0800 151 2747 rather than the regular number as if over an hour on the land-line, you'll be charged for the whole call. (assuming you have free calls up to 60 minutes)

*Huge queues to get through as a lot less staff on the phones*


They're refusing calls relating to sales and billing, on that number, but thanks anyway.

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Sky Sports on 18:53 - Mar 18 with 4404 viewsperplex

Just cancelled, with no fees, pretty straight forward really, and can renew once the sport gets back to normal.
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Sky Sports on 18:55 - Mar 18 with 4401 viewsjojaca

Sky Sports on 18:53 - Mar 18 by perplex

Just cancelled, with no fees, pretty straight forward really, and can renew once the sport gets back to normal.


How did you get through to them?

Even when you know, you never know?

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Sky Sports on 19:04 - Mar 18 with 4392 viewsPhil_S

People still pay sky for sky sports? 🤔😯
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Sky Sports on 19:07 - Mar 18 with 4377 viewsladyjack

Perhaps lots of law abiding people do ?
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Sky Sports on 19:08 - Mar 18 with 4370 viewsPhil_S

Sky Sports on 19:07 - Mar 18 by ladyjack

Perhaps lots of law abiding people do ?


Does it break the law not to have sky sports then? This is indeed a mad world tramps
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Sky Sports on 19:16 - Mar 18 with 4341 viewsGaryjack

Sky Sports on 19:04 - Mar 18 by Phil_S

People still pay sky for sky sports? 🤔😯


I do in case my iptv stops working! I know, I know!
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Sky Sports on 19:33 - Mar 18 with 4311 viewsPhil_S

Sky Sports on 19:16 - Mar 18 by Garyjack

I do in case my iptv stops working! I know, I know!


You are in the denial stage
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Sky Sports on 19:39 - Mar 18 with 4302 viewsladyjack

Having done it today it turned out to be easy, gutted if there is a 0800 number because an 03 number I think, anyway automated voice saying there is a wait of over an hour for an advisor because of the virus blah blah blah but somebody picked up almost straight away (I was told that would happen) and there was no issue cancelling the Skysports part of the package, no charge for doing it mid contact.
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Sky Sports on 19:40 - Mar 18 with 4299 viewsladyjack

Sky Sports on 19:08 - Mar 18 by Phil_S

Does it break the law not to have sky sports then? This is indeed a mad world tramps


It is indeed Phil.
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Sky Sports on 19:45 - Mar 18 with 4283 viewsunion_jack

Sky Sports on 19:39 - Mar 18 by ladyjack

Having done it today it turned out to be easy, gutted if there is a 0800 number because an 03 number I think, anyway automated voice saying there is a wait of over an hour for an advisor because of the virus blah blah blah but somebody picked up almost straight away (I was told that would happen) and there was no issue cancelling the Skysports part of the package, no charge for doing it mid contact.


What number did you ring. The two numbers I ring both tell me their not answering calls on sales and billing which is who I need to talk to presumably.

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Sky Sports on 19:55 - Mar 18 with 4258 viewsladyjack

Sky Sports on 19:45 - Mar 18 by union_jack

What number did you ring. The two numbers I ring both tell me their not answering calls on sales and billing which is who I need to talk to presumably.


Ignore that not answering phones and billing message, stay on the line, I had that message, I had the hour wait message a few times, (I was clued what was likely to happen and it did happen the way I was clued - hope you have the same experience if you want to knock the sport on the head as well), after 5 or could be 10 mins of automation (a recorded voice asking me why I'm ringing etc), the phone rings and was basically picked up straight away, 30 seconds I would say, a minute tops and that's it.
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Sky Sports on 20:08 - Mar 18 with 4220 viewspencoedjack

Sky Sports on 19:16 - Mar 18 by Garyjack

I do in case my iptv stops working! I know, I know!


Me too Gary
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Sky Sports on 20:10 - Mar 18 with 4212 viewsPhil_S

Sky Sports on 20:08 - Mar 18 by pencoedjack

Me too Gary


Take the bog brave step - its invigorating
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Sky Sports on 21:04 - Mar 18 with 4126 viewsairedale

Huge queues to phone Sky as people have been too busy emptying supermarket shelves to phone before now.
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Sky Sports on 22:28 - Mar 18 with 4047 viewsjackrabbit

Sky Sports on 13:47 - Mar 18 by Swanjaxs

I'd miss watching reruns of the Pakistan/ Sri Lanka test series from 2001 and The Premier Leagues Greatest Ever Goals too much...


At least they show sport, not like our national public service provider who thought it appropriate to replace MoTD with Mrs Browns Boys.
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Sky Sports on 22:40 - Mar 18 with 4018 viewsdickythorpe

They've emailed all customers today with info.
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