| New club shop...a little moan 12:36 - Aug 4 with 10889 views | cupidstunt |
Yesterday when driving past I went down to have a look at the new store (very nice). My fault I know but forgot to take my season ticket as I didn't intentionally mean to call there.
Went to purchase the new home shirt but was declined discount as no proof of season ticket. Looked on my phone and showed them the email confirmation of proof of purchase, but this was not acceptable. Decided to call over to the ticket office to see if they could help but they have been instructed by the shop manager not to provide proof of purchase to anyone. I wonder why? The club shop missed out on a £50 sale.
Whilst in the ticket office I asked about the availability of Man Utd tickets. I fulfilled all the criteria of points etc, but was told on the system that they have they can't show where the remaining seats that are left are situated. I needed this as I appreciate that there are not two seats available together so wanted them as close as possible together. I was advised to purchase online and that's the best they could do. Club lost out on another £90 sale.
Why is there such a problem with such simple things? |  | | |  |
| New club shop...a little moan on 12:40 - Aug 4 with 7141 views | Darran |
Well it would be simple thing to purchase the new home shirt with your season ticket next week surely?
Then everyones happy including the club shop who won't have missed out on a £50 sale. |  |
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| New club shop...a little moan on 12:47 - Aug 4 with 7087 views | cupidstunt |
| New club shop...a little moan on 12:40 - Aug 4 by Darran |
Well it would be simple thing to purchase the new home shirt with your season ticket next week surely?
Then everyones happy including the club shop who won't have missed out on a £50 sale. |
It sure will be. But why make it difficult it the first place? and why instruct the ticket office not to provide proof of purchase? | | | |
| New club shop...a little moan on 12:49 - Aug 4 with 7065 views | Tim_Harry |
I've always found the staff at the ticket office and club shop very helpful and polite. The only time there's ever a problem is when there's awkward customers. |  | | |
| New club shop...a little moan on 12:53 - Aug 4 with 7032 views | budegan |
I thought Utd had sold out |  | | |
| New club shop...a little moan on 14:06 - Aug 4 with 6870 views | cupidstunt |
| New club shop...a little moan on 12:49 - Aug 4 by Tim_Harry |
I've always found the staff at the ticket office and club shop very helpful and polite. The only time there's ever a problem is when there's awkward customers. |
So what was awkward? | | | |
| New club shop...a little moan on 14:34 - Aug 4 with 6793 views | Spratty |
| New club shop...a little moan on 14:06 - Aug 4 by cupidstunt |
So what was awkward? |
Expecting a logical solution to a simple problem  |  | | |
| New club shop...a little moan on 16:37 - Aug 4 with 6559 views | yogibear_412 |
| New club shop...a little moan on 14:34 - Aug 4 by Spratty |
Expecting a logical solution to a simple problem |
Sounded like you have plenty of evidence to suggest you were a season ticket holder! When I went up to Cwmdu the first day it opened they were fine with people using last seasons season ticket info. (not everyone would have re-newed)
Like most establishments they just make the rules up as they go along. Surely its in their interests to keep season ticket holders happy! |  | | |
| New club shop...a little moan on 16:40 - Aug 4 with 6547 views | Jackfath |
| New club shop...a little moan on 14:06 - Aug 4 by cupidstunt |
So what was awkward? |
You could have received an email fro a genuine ST holder and been trying to rip the club off. Now if you had heard of this happening, how would you feel? |  |
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| New club shop...a little moan on 17:25 - Aug 4 with 6441 views | Andy1300 |
| New club shop...a little moan on 16:40 - Aug 4 by Jackfath |
You could have received an email fro a genuine ST holder and been trying to rip the club off. Now if you had heard of this happening, how would you feel? |
FFS....the sender of the email would surely have been Swansea City FC , not a mate of his.....
I bought a new shirt at Cwmdu last week with my confirmation email no problem.
This club really need to sort their act out |  |
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| New club shop...a little moan on 17:27 - Aug 4 with 6434 views | Jackfath |
| New club shop...a little moan on 17:25 - Aug 4 by Andy1300 |
FFS....the sender of the email would surely have been Swansea City FC , not a mate of his.....
I bought a new shirt at Cwmdu last week with my confirmation email no problem.
This club really need to sort their act out |
Quite easy to alter an email isn't it? Perhaps they have had a glut of people trying to rip the club off and need to cut down on it? | |
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| New club shop...a little moan on 17:33 - Aug 4 with 6415 views | Andy1300 |
| New club shop...a little moan on 17:27 - Aug 4 by Jackfath |
Quite easy to alter an email isn't it? Perhaps they have had a glut of people trying to rip the club off and need to cut down on it? |
For them to tell the ticket office not to give confirmation is awful | |
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| New club shop...a little moan on 17:35 - Aug 4 with 6407 views | cupidstunt |
| New club shop...a little moan on 17:27 - Aug 4 by Jackfath |
Quite easy to alter an email isn't it? Perhaps they have had a glut of people trying to rip the club off and need to cut down on it? |
I had a confirmation email. I even went into the ticket office and asked them just to print off a slip to say that they had received almost a £1,000 for two season tickets but they refused to do so as they had been instructed by the shop manager that they were not allowed to do so.
The shop is next door to the ticket office. Surely it's not that difficult to produce a slip or proof that we were season ticket holders? | | | |
| New club shop...a little moan on 17:36 - Aug 4 with 6401 views | Jackfath |
| New club shop...a little moan on 17:33 - Aug 4 by Andy1300 |
For them to tell the ticket office not to give confirmation is awful |
Perhaps they have more important things to do than print off letters confirming people are season ticket holders? Like sorting out people in queues outside the shop or on the phones. Whatever they do people moan. Simple solution here surely is to make sure one has their season ticket card with them when they go down there.
If you don't then accept it when they say you need it. Christ knows it's plastered up enough everywhere down there. Or do some think they deserve special treatment perhaps? | |
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| New club shop...a little moan on 17:36 - Aug 4 with 6396 views | Andy1300 |
| New club shop...a little moan on 17:27 - Aug 4 by Jackfath |
Quite easy to alter an email isn't it? Perhaps they have had a glut of people trying to rip the club off and need to cut down on it? |
Quite easy to give your mate your season ticket so they can go and get discount | |
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| New club shop...a little moan on 17:39 - Aug 4 with 6381 views | Jackfath |
| New club shop...a little moan on 17:36 - Aug 4 by Andy1300 |
Quite easy to give your mate your season ticket so they can go and get discount |
Which further reinforces my point of making sure you have your ST on you always. | |
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| New club shop...a little moan on 17:41 - Aug 4 with 6375 views | Jackfath |
This all reminds me of an old sign which used to appear in various establishments.
"Please do not ask for credit as refusal often offends" | |
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| New club shop...a little moan on 17:45 - Aug 4 with 6367 views | cupidstunt |
I didn't moan, pick or shout and perform, just think that as a club we should be encouraging sales not putting people off.
As I said, yesterday I would have spent over £140 . I came away without spending a single pound. | | | |
| New club shop...a little moan on 17:47 - Aug 4 with 6360 views | Jackfath |
| New club shop...a little moan on 17:45 - Aug 4 by cupidstunt |
I didn't moan, pick or shout and perform, just think that as a club we should be encouraging sales not putting people off.
As I said, yesterday I would have spent over £140 . I came away without spending a single pound. |
If you had your season ticket, you would have spent it. I am sure you will go back and spend it. So, in conclusion, who exactly has lost out here? | |
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| New club shop...a little moan on 17:49 - Aug 4 with 6352 views | Andy1300 |
| New club shop...a little moan on 17:39 - Aug 4 by Jackfath |
Which further reinforces my point of making sure you have your ST on you always. |
Why would you carry a season ticket everywhere you go? | |
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| New club shop...a little moan on 17:50 - Aug 4 with 6348 views | cupidstunt |
| New club shop...a little moan on 17:47 - Aug 4 by Jackfath |
If you had your season ticket, you would have spent it. I am sure you will go back and spend it. So, in conclusion, who exactly has lost out here? |
And what about the tickets then? | | | |
| New club shop...a little moan on 17:51 - Aug 4 with 6343 views | Jackfath |
| New club shop...a little moan on 17:49 - Aug 4 by Andy1300 |
Why would you carry a season ticket everywhere you go? |
In case you happen to end up there like the original poster did when he was out and about. | |
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| New club shop...a little moan on 17:52 - Aug 4 with 6336 views | Jackfath |
| New club shop...a little moan on 17:50 - Aug 4 by cupidstunt |
And what about the tickets then? |
What about them? If you go back and there are none left, you'll certainly remember it next time. If there are some left you'll buy them. | |
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| New club shop...a little moan on 17:55 - Aug 4 with 6323 views | cupidstunt |
| New club shop...a little moan on 17:52 - Aug 4 by Jackfath |
What about them? If you go back and there are none left, you'll certainly remember it next time. If there are some left you'll buy them. |
What are you on about? Obviously you haven't read the original post. | | | |
| New club shop...a little moan on 17:57 - Aug 4 with 6318 views | Jackfath |
| New club shop...a little moan on 17:55 - Aug 4 by cupidstunt |
What are you on about? Obviously you haven't read the original post. |
So did you buy them online? Do you think the club will miss out on a sale for those tickets? | |
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| New club shop...a little moan on 17:59 - Aug 4 with 6313 views | cupidstunt |
| New club shop...a little moan on 17:57 - Aug 4 by Jackfath |
So did you buy them online? Do you think the club will miss out on a sale for those tickets? |
No I didn't buy them online. No they won't miss out on this match. But they could well miss out on many other matches. | | | |
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