| See Tickets - Nightmare 15:47 - Jan 22 with 5201 views | welshdale |
Ordered 4 tickets on Monday to be posted out to me, didn't receive a confirmation email so called them up noe to be told I will have to go to the ticket office on match day for the club to reprint the tickets. I have to take with me my reference number which guess what... is on the email they did not issue
Anyone else had trouble?
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| See Tickets - Nightmare on 16:04 - Jan 22 with 5130 views | KenBoon |
I was just told "okay that's gone through" and not given a final price (still have no idea how much their booking fee is). I was told by the club that no tickets were being posted out and it was all collection only. I hope mine is there. |  | | |
| See Tickets - Nightmare on 16:06 - Jan 22 with 5120 views | jokerthief |
You need this hassle in your life..unbelievable...absolutely scandalous. |  | | |
| See Tickets - Nightmare on 16:24 - Jan 22 with 5061 views | lurker |
Everything went through great for me transaction wise and I got my confirmation email.
However, the lass on the phone said tickets would be sent to my home address, but the confirmation email says my receipt can be used to collect tickets!
FFS! |  | | |
| See Tickets - Nightmare on 17:08 - Jan 22 with 4938 views | 442Dale |
As may have been mentioned previously, presumably the club will monitor supporter feedback on this new service. Also, are any of these issues able to be taken forward by the Trust on behalf of fans affected?
Trust contact info here if they don't notice this thread:
http://daletrust.com/news/?page_id=779 |  |
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| See Tickets - Nightmare on 17:19 - Jan 22 with 4901 views | 1mark1 |
We have a club that sometimes is (barely ) Non League standard. Surely the idea of ordering by phone should be to be able to have them delivered to your home, so you don't need to piss around queuing up TWICE for the match.
Many mistakes have been made, during the whole process, this being yet another balls up.
All of this while the teams and supporters of the club, and some parts of the club are performing very well. |  |
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| See Tickets - Nightmare on 17:46 - Jan 22 with 4835 views | DaleiLama |
| See Tickets - Nightmare on 17:19 - Jan 22 by 1mark1 |
We have a club that sometimes is (barely ) Non League standard. Surely the idea of ordering by phone should be to be able to have them delivered to your home, so you don't need to piss around queuing up TWICE for the match.
Many mistakes have been made, during the whole process, this being yet another balls up.
All of this while the teams and supporters of the club, and some parts of the club are performing very well. |
It's debatable if we are ready for the next level on the field.
We certainly aren't off it.
If they appoint this new marketing exec, I hope (s)he brings the front office of this club into this millennium?!? |  |
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| See Tickets - Nightmare on 18:01 - Jan 22 with 4784 views | batman |
| See Tickets - Nightmare on 17:46 - Jan 22 by DaleiLama |
It's debatable if we are ready for the next level on the field.
We certainly aren't off it.
If they appoint this new marketing exec, I hope (s)he brings the front office of this club into this millennium?!? |
To be fair to 'the front office' it's not their fault
They can only work with the tools at their disposal.
I would suggest the CD is somewhat of an IT Dinasaur and
Doesn't have the knowledge of what's required or the benefits
It brings. If you look At his Co website you'll see what I mean. | | | |
| See Tickets - Nightmare on 18:06 - Jan 22 with 4755 views | SuddenLad |
| See Tickets - Nightmare on 18:01 - Jan 22 by batman |
To be fair to 'the front office' it's not their fault
They can only work with the tools at their disposal.
I would suggest the CD is somewhat of an IT Dinasaur and
Doesn't have the knowledge of what's required or the benefits
It brings. If you look At his Co website you'll see what I mean. |
Hardly the point. The club EMPLOYS people to do their jobs and that includes the basic ability to arrange ticket sales for relevant fixtures.
As someone says elsewhere, we are simply not geared up for Championship football (off the field) and unless the ticketing fiasco changes rapidly there will be many, many chaotic days ahead and dozens of disappointed and angry supporters berating the club.
It may be that we end up in the play-offs against (for example) Preston North End. Another potential 'all ticket' match.
It needs sorting. It's not acceptable. |  |
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| See Tickets - Nightmare on 18:16 - Jan 22 with 4732 views | DaleiLama |
| See Tickets - Nightmare on 18:01 - Jan 22 by batman |
To be fair to 'the front office' it's not their fault
They can only work with the tools at their disposal.
I would suggest the CD is somewhat of an IT Dinasaur and
Doesn't have the knowledge of what's required or the benefits
It brings. If you look At his Co website you'll see what I mean. |
Sorry, but I can't agree with you batman. Not having tickets on sale for the Stoke cup tie for non-season ticket holders before (or at least after) the Crawley game was just missing a huge opportunity. Firstly it gives people chance to get a ticket in their pocket (and Dale money in the bank) well ahead of the game and secondly it would almost certainly have encouraged a few more fans to attend the Crawley game. Win-win. No IT in the world fixes that. It's just common sense! | |
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| See Tickets - Nightmare on 18:59 - Jan 22 with 4641 views | batman |
| See Tickets - Nightmare on 18:16 - Jan 22 by DaleiLama |
Sorry, but I can't agree with you batman. Not having tickets on sale for the Stoke cup tie for non-season ticket holders before (or at least after) the Crawley game was just missing a huge opportunity. Firstly it gives people chance to get a ticket in their pocket (and Dale money in the bank) well ahead of the game and secondly it would almost certainly have encouraged a few more fans to attend the Crawley game. Win-win. No IT in the world fixes that. It's just common sense! |
Sorry but your both right and wrong
In all Co the Chairman or chief executive set the tone for what goes on further down the line
Regardless of what the office staff do, if their not being given the tools to do the job then
It's the responsibility of those above them.
2 points.
No 1 I agree lack of foresight in allowing Non season ticket holders not to purchase at Crawley game either before or after the match
No 2 I disagree it's the fault of the office staff
In both cases it's the Management at fault (not football wise)
Now, playing devils advocate for the sake of it, this could be a result of years of cutting our
Cloth accordingly, and that mindset may still exist.
Here's hoping the new marketing person has the strength of character to shake off this malais
Re IT see my earlier post [Post edited 22 Jan 2015 19:01]
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| See Tickets - Nightmare on 19:10 - Jan 22 with 4602 views | D_Alien |
| See Tickets - Nightmare on 18:59 - Jan 22 by batman |
Sorry but your both right and wrong
In all Co the Chairman or chief executive set the tone for what goes on further down the line
Regardless of what the office staff do, if their not being given the tools to do the job then
It's the responsibility of those above them.
2 points.
No 1 I agree lack of foresight in allowing Non season ticket holders not to purchase at Crawley game either before or after the match
No 2 I disagree it's the fault of the office staff
In both cases it's the Management at fault (not football wise)
Now, playing devils advocate for the sake of it, this could be a result of years of cutting our
Cloth accordingly, and that mindset may still exist.
Here's hoping the new marketing person has the strength of character to shake off this malais
Re IT see my earlier post [Post edited 22 Jan 2015 19:01]
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IT infrastructure and marketing are two completely different things, and both require their own skill sets. The new marketing bod should be clear about what's required to move the club forward and when interviewed, he or she should be interviewing the board to ensure they'll have the support to implement some pretty basic plans. Those plans will then need specialist IT skills and/or liaison with an external IT source to ensure the systems are fit for purpose. |  |
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| See Tickets - Nightmare on 19:21 - Jan 22 with 4555 views | batman |
| See Tickets - Nightmare on 19:10 - Jan 22 by D_Alien |
IT infrastructure and marketing are two completely different things, and both require their own skill sets. The new marketing bod should be clear about what's required to move the club forward and when interviewed, he or she should be interviewing the board to ensure they'll have the support to implement some pretty basic plans. Those plans will then need specialist IT skills and/or liaison with an external IT source to ensure the systems are fit for purpose. |
Exactly, and this is wHere the Board of Directors seem weak.
Richard Branson once said,
"If you can't do it yourself pay someone that can" and his business'
Didn't turn out too shabby
We are by all accounts now in a position to do so,
Hopefully the Board follow it thorough | | | |
| See Tickets - Nightmare on 19:28 - Jan 22 with 4539 views | dalebolt |
Ffs got me stressing now. I ordered four tickets on Sunday and also didn't receive a confirmation email. Payment has come out of the bank though. I just assumed I'd pick them up prior to the game like in the previous round. Does anyone know if this is the case for Monday? |  | | |
| See Tickets - Nightmare on 19:42 - Jan 22 with 4504 views | DaleiLama |
| See Tickets - Nightmare on 19:21 - Jan 22 by batman |
Exactly, and this is wHere the Board of Directors seem weak.
Richard Branson once said,
"If you can't do it yourself pay someone that can" and his business'
Didn't turn out too shabby
We are by all accounts now in a position to do so,
Hopefully the Board follow it thorough |
Batman - I used the term front office generically to mean all of the off-field personnel and yes, you are bang on - it goes right up to the chairman. I am not blaming the receptionist who answers the phone for deciding when to sell the tickets - I am blaming the organisation top-to-bottom for being unable to do what the club needs to do to (a) survive and (b) progress.
At L1 level, let's make no bones about it - maximising revenue comes from selling tickets (+ a nice cup run and tv money helps!) and an important aspect of our future success will come from succeeding as a retail organisation, especially as we get bigger. If you can't get what you are selling (tickets) to people who want to buy them (fans) you are missing out on revenue opportunities and jeopardising our potential progress. A chain is only as strong as it's weakest link and the retail side has to keep pace with the success on the field or we risk going backwards. | |
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| See Tickets - Nightmare on 20:20 - Jan 22 with 4405 views | 442Dale |
| See Tickets - Nightmare on 19:28 - Jan 22 by dalebolt |
Ffs got me stressing now. I ordered four tickets on Sunday and also didn't receive a confirmation email. Payment has come out of the bank though. I just assumed I'd pick them up prior to the game like in the previous round. Does anyone know if this is the case for Monday? |
Contact the club direct, they're usually very good at getting back to fans on twitter @officiallydale
Other contact info here:
http://www.rochdaleafc.co.uk/club/contact_us/ | |
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| See Tickets - Nightmare on 20:35 - Jan 22 with 4371 views | TVOS1907 |
| See Tickets - Nightmare on 18:06 - Jan 22 by SuddenLad |
Hardly the point. The club EMPLOYS people to do their jobs and that includes the basic ability to arrange ticket sales for relevant fixtures.
As someone says elsewhere, we are simply not geared up for Championship football (off the field) and unless the ticketing fiasco changes rapidly there will be many, many chaotic days ahead and dozens of disappointed and angry supporters berating the club.
It may be that we end up in the play-offs against (for example) Preston North End. Another potential 'all ticket' match.
It needs sorting. It's not acceptable. |
Play-off matches have to be all-ticket under Football League regulations.
Maybe we'll dig out the design of those from the Darlington game........ |  |
| When I was your age, I used to enjoy the odd game of tennis. Or was it golf? |
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| See Tickets - Nightmare on 23:35 - Jan 22 with 4190 views | KenBoon |
I was told that no tickets were being sent out at all. So if the See Tickets man told you they would be - as he told me - then he's misinformed. My ticket was at the club.
With regards to ticketing. Using See Tickets is fine, but FFS WEB TICKETING PLEASE. People barely use Telephones to talk these days and they certainly don't like giving bank details over them. | | | |
| See Tickets - Nightmare on 02:46 - Jan 23 with 4120 views | pioneer |
Its not simply that we are not making progress, it seems to me we are actually getting worse. We had two big cup games last season and didnt seem to make such a cock up of ticketing.
those in charge need to get there heads out of the sand (or perhaps something worse). A visit to any modest non league or Div 2 outfit would be able to show them how to run an on line ticketing system.
Little Rochdale, little ambition. | | | |
| See Tickets - Nightmare on 13:03 - Jan 23 with 3918 views | off2div1 |
Does the club have to give See Tickets a cut of the ticket price or do theyjust get paid booking fee,s.
Wouldn't it better to get a temp in to take booking,s over the phone.Cant stand giving money to See Tickets after not being able to get a refund of a concert when they change the date of a gig from weekend to mid week. |  | | |
| See Tickets - Nightmare on 14:16 - Jan 23 with 3835 views | Lee_Bullet |
Looking at their website they don't charge the club for the service they just take the booking fee which is added to the value of the ticket. |  | | |
| See Tickets - Nightmare on 15:25 - Jan 23 with 3773 views | pioneer |
| See Tickets - Nightmare on 14:16 - Jan 23 by Lee_Bullet |
Looking at their website they don't charge the club for the service they just take the booking fee which is added to the value of the ticket. |
Which is probably why the club 'chose' them to do the ticket sales - the cheapest option, not the best option.
If only we could find an administrator with KH's ambition, drive, foresight . . . . | | | |
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