| Stream codes 14:38 - Jun 16 with 15128 views | JonTheJack |
I've received mine and the instructions do not work.
When I enter my code, I do not get the "Success" message and it just redirects me to another page.
Has anyone had the same/any joy? | | | |  |
| Stream codes on 21:46 - Jun 16 with 2328 views | Swanseajill |
It will most likely take me a week to get this up and running, what's more likely is...I'll be tuning into the radio.
😔 | | | |
| Stream codes on 21:56 - Jun 16 with 2311 views | IAN05 |
Didn’t work for me throughout season as it would block the content every time I did that. Ended up buying an apple HDMI connector and it finally worked .
Screen mirroring didn’t work for me either | | | |
| Stream codes on 22:05 - Jun 16 with 2300 views | Swanjaxs |
Were you using a VPN mate?
Smart tv's block them.
Because the streams have been opened up to UK customers you won't need a vpn so will be able to use screen mirroring and hdmi | |
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| Stream codes on 22:09 - Jun 16 with 2293 views | IAN05 |
Yeah, that probably explains it then. Tried to use a HDMI cable from by laptop and my android phones and various screen mirroring apps. Only success in had was using my IPhone and bought an iPhone apple HDMI converter. Had no issues at all after that | | | |
| Stream codes on 22:14 - Jun 16 with 2286 views | Swanjaxs |
There is a workaround for fixing the issue Smart tv's have with vpn's but too much headwork lol. | |
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| Stream codes on 08:22 - Jun 17 with 2168 views | Swans2020 |
yes, you can swop, just remember the username and password and to log out of one device before signing in to another :) | | | |
| Stream codes on 08:23 - Jun 17 with 2167 views | Swans2020 |
no you can only log into one device at one time | | | |
| Stream codes on 08:25 - Jun 17 with 2166 views | Swans2020 |
ring us today.... we will help you 616599 | | | |
| Stream codes on 09:29 - Jun 17 with 2130 views | MrSwerve |
Thats’s new then. | |
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| Stream codes on 12:42 - Jun 17 with 2082 views | chad |
Thank you
And thanks to MrS, Vetch and SJaxs for replies | | | |
| Stream codes on 13:08 - Jun 17 with 2063 views | chad |
Instructions from https://www.swanseacity.com/video/packages...
(I logged on to my swans account from the website first, then went back into email, clicked and copied code, clicked link given and scrolled to bottom to click and paste code. Didn’t seem to work first time but did second time I entered code. As mentioned don’t forget to click on video when testing it works from live button in top left hand corner of swans website home page.)
Step-by-step guide
1. User receives code via email
2. User should go HERE https://swanseafcpayments.streamamg.com/account/register/step1
3 Scroll down and enter the code in the box 'Have a gift voucher or discount code?'
4. If user is logged in, they'll see the success message.
5. If user isn't logged in, they'll be prompted to login to their Swans Club Account, then they'll see the success message. If you haven’t got a Swans Club Account, you need to register one. You are advised to do this in advance.
6. Live stream is then available to view from the home page of the official website (the live logo is in the top left corner). Ensure that you have selected the video or audio button. The link on the official Swans App will either be in the Swans tab or Live tab on the bottom of your device.
7. Each voucher can only be used on one device at a time
8. Reminder that if watching the stream on a mobile device, the club app MUST be used due to EFL regulations.
Please log into your account from one hour before kick-off. We advise that you log in well ahead of kick-off so we can rectify any issues in plenty of time. We cannot guarantee resolving issues if large numbers sign in just before kick-off.
Mobile / tablet: If you are on a mobile device you can only view the live content on the Official Swans App. You can download this on android or IOS handsets. Please ensure that you have selected the video or audio button. Audio is available on all devices.
Contact help details
If you have not received your promotional code by 10am on Wednesday (June 17), email ticketoffice@liberty-stadium.com or phone 01792 616599 from 10am on Wednesday (June 17). It will be in operation this week between 10am — 4pm (not Sunday). The helpline will be open for 90 minutes prior to kick-off for each fixture.
There is also a call back form available HERE https://enter.swanseacity.com/sthrequestcallback/
For technical streaming help, email our streaming partner at swanstvlive@streamamg.com
For Swans Club Account help, email accountquery@swanseacity.com in the first instance or phone 01792 616599 from 10am on Wednesday (June 17). It will be in operation this week between 10am — 4pm (not Sunday). The helpline will be open for 90 minutes prior to kick-off for each fixture. | | | |
| Stream codes on 13:23 - Jun 17 with 2051 views | PatchesOHoulihan |
Is this correct?
Just want to make sure as for the rest of the games I will watch through the laptop and hopefully cast to TV but not able to on Saturday so want to watch bits when I can on the phone.
Don’t want this to make me watch through the phone every time - would rather miss Saturday if this is the case | |
| This is Patches O'Houlihan saying "Take care of your balls, and they'll take care of you." |
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| Stream codes on 13:26 - Jun 17 with 2047 views | MrSwerve |
Previously this has been incorrect, sounds like it's been changed. | |
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| Stream codes on 13:27 - Jun 17 with 2045 views | Swanjaxs |
Log in to the app on your phone mate, then make sure you log out of phone app before you log into the laptop app.
You have to log out of one device before you can log into another device | |
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| Stream codes on 15:15 - Jun 17 with 1979 views | PatchesOHoulihan |
great stuff thanks | |
| This is Patches O'Houlihan saying "Take care of your balls, and they'll take care of you." |
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| Stream codes on 09:43 - Jun 19 with 1853 views | johnlangy |
I had a problem with my code on Tuesday. I logged a problem on the Swans website.
Thursday morning I rang the helpline and the lady I spoke to sorted me out in two minutes. Later in the day I had a call from the Club from a bloke named Luke following up on the problem I had logged.
Excellent service in my case. Credit where it's due. | | | |
| Stream codes on 19:34 - Jun 19 with 1770 views | Chief |
So after redeeming my code, I should be able to go to the 'live' tab on the top left of the website tomorrow before ko and the coverage will be on there? [Post edited 19 Jun 2020 19:35]
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| Stream codes on 20:01 - Jun 19 with 1750 views | Swanjaxs |
Yes mate.
It will then give you the option to "listen live" or "watch live" | |
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| Stream codes on 20:02 - Jun 19 with 1747 views | Jack_Meoff |
If you have a gmail account pal check your spam folder as that's where my email was this morning. | |
| If you want a vision of the future, imagine a boot stamping on a human face--forever. |
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| Stream codes on 20:43 - Jun 19 with 1722 views | Chief |
Nice one | |
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| Stream codes on 20:58 - Jun 19 with 1707 views | inspector |
what you using? I've pmed you | | | |
| Stream codes on 22:13 - Jun 19 with 1669 views | plannerjack |
I've entered my code, got the 'success' message and clicked on the live logo.
I don't get the test page through - just a series of adverts. If I click on the audio button there is no audio just a blank screen. If I click on video, the adverts play again.
I have tried using chrome and firefox on my PC. I have also tried through the Swans app but the same happens
Is any one else getting this problem or know how to resolve it?
Thanks in advance. | | | |
| Stream codes on 22:20 - Jun 19 with 1661 views | BillyChong |
The helpline cutting off at kick off isn’t going to end well | | | |
| Stream codes on 22:49 - Jun 19 with 1644 views | Swanjaxs |
If I can give some advice lads...
If you have the SwansTV app downloaded on more than one device, make sure you are only logged in to the device you want to use for watching the game.
Get on your stream asap ( by 11.30)
If you get the SwansTV logo showing then you are "online" do not come out.
Don't be surprised if the match stream doesn't start until just before the kick off..
This is only my advice, it's what I'll be doing anyway.
Good luck and enjoy the game . YJB 🖤🤠[Post edited 19 Jun 2020 22:53]
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| Stream codes on 09:24 - Jun 20 with 1553 views | Polskijack |
Great advice. If I can add one other point that I have experienced a few times this season. I you are watching on the Swans app and during the game the stream freezes and a pop up saying something like "you are not authorised to watch this stream" comes up, I have found you need to go to your app settings, force shut down and clear cache. You'll need to re-sign into your club account. I did report this so hopefully it won't happen as I missed a few goals messing about doing this. 😀
As Swanjaxs said Enjoy the game. 😀 [Post edited 20 Jun 2020 9:26]
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