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There were many supporters who couldn't get into the ground because of issues with their season tickets. My mate didn't get in until about 10 minutes before half time.Someone with authority should have just opened the gates and let them in and then sorted out the problem during the week.An utter shambles!
I assume that North East can't go for a fag either. There's no border/steps between North East and East... as like you said the seats are right next to each other. I'm probably three seats into the North East. The jobsworths stopped and interrogated me on Saturday. Tried to tell them that when I bought my ticket (when they were on offer for £250) I was explicitly told that I could still use the East concourse and Riverside (and have done for 8 years with no issues!). But they said control room says no. Loyal customers are always wrong.
The point is, that it has never been an issue. And people have been sold tickets in the North East area on the pretence that they can access the East concourse facilities - or at least this used to be the case. It hasn't been communicated otherwise.