| Season ticket prices on 09:15 - Aug 17 with 2414 views | 442Dale |
| Season ticket prices on 08:45 - Aug 17 by aleanddale |
There is zero joined up thinking at the club. Queue outside 15+ deep and staff in the office watching the clock tick down until opening time.
Open early for Goodness sake and why no rota for club employee outside Monday morning to be on hand to assist with questions rather than the processing staff having to repeat themselves time and time again.
We are in unpredictable times but folk outside still willing to part with there hard earned cash and the club shoots itself in the foot IMHO. Just a little thought by club employees and the board would keep everyone on side.
A very disappointing scene outside the ticket office this morning. |
There were many, many more than that on Saturday, they have opening times for a reason. Maybe they were having a meeting to clarify their procedures to enable things run smoothly, maybe staff don’t get in until just before 9am, there’s a multitude of reasons. Did Asda open early when people were queueing before lockdown?
As seen in this thread, plenty of info and assistance was given on Saturday to people in the queue, plus the club have produced a good FAQ guide on their website to assist. All for looking at ways the club should do better when they fall short, but they’re doing their best which deserves acknowledgement. |  |
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| Season ticket prices on 09:32 - Aug 17 with 2354 views | charleyfarley |
Doea anyone know if the Telephone Sales are suspended again?
I've been ringing since 9.00 am getting through but then no one answers |  | | |
| Season ticket prices on 09:43 - Aug 17 with 2302 views | DaleFan7 |
| Season ticket prices on 09:32 - Aug 17 by charleyfarley |
Doea anyone know if the Telephone Sales are suspended again?
I've been ringing since 9.00 am getting through but then no one answers |
I started ringing at 5 to 9 and was all done and had 2 renewed in the Main Stand by 10 past. Pretty painless and available to pick up from tomorrow. | | | |
| Season ticket prices on 09:46 - Aug 17 with 2291 views | 100notout |
| Season ticket prices on 08:45 - Aug 17 by aleanddale |
There is zero joined up thinking at the club. Queue outside 15+ deep and staff in the office watching the clock tick down until opening time.
Open early for Goodness sake and why no rota for club employee outside Monday morning to be on hand to assist with questions rather than the processing staff having to repeat themselves time and time again.
We are in unpredictable times but folk outside still willing to part with there hard earned cash and the club shoots itself in the foot IMHO. Just a little thought by club employees and the board would keep everyone on side.
A very disappointing scene outside the ticket office this morning. |
Have you managed to get your ticket a&d? | |
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| Season ticket prices on 10:43 - Aug 17 with 2157 views | rochdaleriddler |
| Season ticket prices on 08:45 - Aug 17 by aleanddale |
There is zero joined up thinking at the club. Queue outside 15+ deep and staff in the office watching the clock tick down until opening time.
Open early for Goodness sake and why no rota for club employee outside Monday morning to be on hand to assist with questions rather than the processing staff having to repeat themselves time and time again.
We are in unpredictable times but folk outside still willing to part with there hard earned cash and the club shoots itself in the foot IMHO. Just a little thought by club employees and the board would keep everyone on side.
A very disappointing scene outside the ticket office this morning. |
I was there at 8.20 this morning , and was out with actual cards in hand by 9.35. Was ringing constantly from 8.55 also, but never got through. |  |
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| Season ticket prices on 10:50 - Aug 17 with 2133 views | DaleiLama |
| Season ticket prices on 09:32 - Aug 17 by charleyfarley |
Doea anyone know if the Telephone Sales are suspended again?
I've been ringing since 9.00 am getting through but then no one answers |
Same here. I was in Somerset on Saturday morning and wasted 4 hours of my holiday that morning trying to get through. I'm not a special case, nor do I expect special treatment, I'm just a fan with £335 in his pocket trying to give it to the club, for 23 games knowing I won't be able to watch at least three of those and depending on the infection rate in Rochdale, and various other factors, almost certainly even less. I also know from a mate that none of the seats in the block I sit in can be renewed (presumably the club have identified more deserving causes than me). I was hoping to get an equivalent seat in the Wilbutts but there's probably FA chance of that now. I only caught by chance on here that telesales were suspended after 2 more hours trying after lunch on Saturday. A big FU to all fans who can't get down to the ground. The message on the answerphone is still there is no one at extension 500. Not even a hint of empathy or apology - just what comes across as "tough".
I know there's a pandemic. I know we have a new ticketing system. I know the club is trying its best and TP and DB have been down the queue trying to put out positive PR. I would like DB to have experienced the frustration I have experienced and see what he would think the "fan's view" looked like? I was staying with part of my g/fs family at the weekend. Coincidentally, many started their early lives and spent a good part of it in Norden. They loved my Dale face mask but just laughed at my experiences trying to get a SC, the best comment being "doesn't look like anything's changed since the Fred Ratcliffe days?" I've given myself a noon deadline now. After that, my support at the ground, like a lot of others, is going to be like telesales …….. suspended. Any business needs to have a seamless way of taking money from customers or its in deep do-dos. This isn't the first time I've played telephone bagatelle trying to give the club money. I wonder how many others with similar experiences to mine have just given up. The club have many challenges in a very uncertain future but taking money from customers who want to give it to them and ignoring extremely negative experiences should never be amongst them. [Post edited 17 Aug 2020 10:52]
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| Season ticket prices on 10:54 - Aug 17 with 2125 views | isitme |
| Season ticket prices on 10:43 - Aug 17 by rochdaleriddler |
I was there at 8.20 this morning , and was out with actual cards in hand by 9.35. Was ringing constantly from 8.55 also, but never got through. |
Have they added your customer number to your account? |  | | |
| Season ticket prices on 10:54 - Aug 17 with 2123 views | rochdaleriddler |
| Season ticket prices on 09:32 - Aug 17 by charleyfarley |
Doea anyone know if the Telephone Sales are suspended again?
I've been ringing since 9.00 am getting through but then no one answers |
It looked to me that only one person was answering phones, that’s not to say there were others out of view | |
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| Season ticket prices on 10:56 - Aug 17 with 2110 views | rochdaleriddler |
| Season ticket prices on 10:54 - Aug 17 by isitme |
Have they added your customer number to your account? |
The number on the card is different to last years!, I updated my contact details, so hopefully . The woman did say a few people had experienced the same issue | |
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| Season ticket prices on 10:58 - Aug 17 with 2088 views | rochdaleriddler |
| Season ticket prices on 10:50 - Aug 17 by DaleiLama |
Same here. I was in Somerset on Saturday morning and wasted 4 hours of my holiday that morning trying to get through. I'm not a special case, nor do I expect special treatment, I'm just a fan with £335 in his pocket trying to give it to the club, for 23 games knowing I won't be able to watch at least three of those and depending on the infection rate in Rochdale, and various other factors, almost certainly even less. I also know from a mate that none of the seats in the block I sit in can be renewed (presumably the club have identified more deserving causes than me). I was hoping to get an equivalent seat in the Wilbutts but there's probably FA chance of that now. I only caught by chance on here that telesales were suspended after 2 more hours trying after lunch on Saturday. A big FU to all fans who can't get down to the ground. The message on the answerphone is still there is no one at extension 500. Not even a hint of empathy or apology - just what comes across as "tough".
I know there's a pandemic. I know we have a new ticketing system. I know the club is trying its best and TP and DB have been down the queue trying to put out positive PR. I would like DB to have experienced the frustration I have experienced and see what he would think the "fan's view" looked like? I was staying with part of my g/fs family at the weekend. Coincidentally, many started their early lives and spent a good part of it in Norden. They loved my Dale face mask but just laughed at my experiences trying to get a SC, the best comment being "doesn't look like anything's changed since the Fred Ratcliffe days?" I've given myself a noon deadline now. After that, my support at the ground, like a lot of others, is going to be like telesales …….. suspended. Any business needs to have a seamless way of taking money from customers or its in deep do-dos. This isn't the first time I've played telephone bagatelle trying to give the club money. I wonder how many others with similar experiences to mine have just given up. The club have many challenges in a very uncertain future but taking money from customers who want to give it to them and ignoring extremely negative experiences should never be amongst them. [Post edited 17 Aug 2020 10:52]
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If it’s any consolation, there weren’t a great deal of people physically queuing so I imagine not that many sales today. So hopefully you will get sorted | |
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| Season ticket prices on 10:59 - Aug 17 with 2077 views | isitme |
| Season ticket prices on 10:56 - Aug 17 by rochdaleriddler |
The number on the card is different to last years!, I updated my contact details, so hopefully . The woman did say a few people had experienced the same issue |
Good, glad it is sorted. Unfortunately there always seems to be problems when databases are migrated across systems. At least you have your season card, although it has been a pain to do so. | | | |
| Season ticket prices on 11:01 - Aug 17 with 2060 views | 442Dale |
| Season ticket prices on 10:50 - Aug 17 by DaleiLama |
Same here. I was in Somerset on Saturday morning and wasted 4 hours of my holiday that morning trying to get through. I'm not a special case, nor do I expect special treatment, I'm just a fan with £335 in his pocket trying to give it to the club, for 23 games knowing I won't be able to watch at least three of those and depending on the infection rate in Rochdale, and various other factors, almost certainly even less. I also know from a mate that none of the seats in the block I sit in can be renewed (presumably the club have identified more deserving causes than me). I was hoping to get an equivalent seat in the Wilbutts but there's probably FA chance of that now. I only caught by chance on here that telesales were suspended after 2 more hours trying after lunch on Saturday. A big FU to all fans who can't get down to the ground. The message on the answerphone is still there is no one at extension 500. Not even a hint of empathy or apology - just what comes across as "tough".
I know there's a pandemic. I know we have a new ticketing system. I know the club is trying its best and TP and DB have been down the queue trying to put out positive PR. I would like DB to have experienced the frustration I have experienced and see what he would think the "fan's view" looked like? I was staying with part of my g/fs family at the weekend. Coincidentally, many started their early lives and spent a good part of it in Norden. They loved my Dale face mask but just laughed at my experiences trying to get a SC, the best comment being "doesn't look like anything's changed since the Fred Ratcliffe days?" I've given myself a noon deadline now. After that, my support at the ground, like a lot of others, is going to be like telesales …….. suspended. Any business needs to have a seamless way of taking money from customers or its in deep do-dos. This isn't the first time I've played telephone bagatelle trying to give the club money. I wonder how many others with similar experiences to mine have just given up. The club have many challenges in a very uncertain future but taking money from customers who want to give it to them and ignoring extremely negative experiences should never be amongst them. [Post edited 17 Aug 2020 10:52]
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They most certainly should have learnt lessons on phone sales from Saturday and looked to improve that. There are possible solutions* and to carry on with it as it was after supporter feedback is indeed poor.
*let people ring, take their name and number and arrange a time for them to be called back. Take blocks of ten at a time, call them back and process their application. When doing the actual transaction, put a message on the phone line/twitter etc saying “lines will open again at X o’clock”. This prevents the constant attempting to ring and everyone knows where they stand. | |
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| Season ticket prices on 11:02 - Aug 17 with 2041 views | DaleiLama |
| Season ticket prices on 10:58 - Aug 17 by rochdaleriddler |
If it’s any consolation, there weren’t a great deal of people physically queuing so I imagine not that many sales today. So hopefully you will get sorted |
Cheers. Still getting through to an answering machine which will almost certainly never be listened to. An hour to go then that's me done. It should never take 9 hours of non-stop redial to buy a ticket. Never. | |
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| Season ticket prices on 11:03 - Aug 17 with 2041 views | 442Dale |
| Season ticket prices on 10:54 - Aug 17 by rochdaleriddler |
It looked to me that only one person was answering phones, that’s not to say there were others out of view |
Think that might be because of the amount of systems able to process the ticket sales, can only have someone answering a call if they can complete the sale.
That’s why taking calls and ringing people back would at least create some structure rather than people ringing for hours. | |
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| Season ticket prices on 11:04 - Aug 17 with 2030 views | 100notout |
| Season ticket prices on 11:02 - Aug 17 by DaleiLama |
Cheers. Still getting through to an answering machine which will almost certainly never be listened to. An hour to go then that's me done. It should never take 9 hours of non-stop redial to buy a ticket. Never. |
Good suggestions. Unfortunately it seems the club can’t be arsed implementing them | |
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| Season ticket prices on 11:21 - Aug 17 with 1975 views | rochdaleriddler |
| Season ticket prices on 11:03 - Aug 17 by 442Dale |
Think that might be because of the amount of systems able to process the ticket sales, can only have someone answering a call if they can complete the sale.
That’s why taking calls and ringing people back would at least create some structure rather than people ringing for hours. |
I spoke to the club shop on Saturday to see if any message could be passed to ticket office staff, but was told no | |
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| Season ticket prices on 11:31 - Aug 17 with 1932 views | 442Dale |
| Season ticket prices on 11:21 - Aug 17 by rochdaleriddler |
I spoke to the club shop on Saturday to see if any message could be passed to ticket office staff, but was told no |
And I appreciate why that was the case. But if they had a clear process to follow it would work better than the pot luck of ringing time and again now. | |
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| Season ticket prices on 12:17 - Aug 17 with 1829 views | DaleiLama |
| Season ticket prices on 10:58 - Aug 17 by rochdaleriddler |
If it’s any consolation, there weren’t a great deal of people physically queuing so I imagine not that many sales today. So hopefully you will get sorted |
Three credit cards (with a clear £20k+ combined spending availability on them) and a debit card all declined. Spent 35 minutes on hold to credit card company I use most (and have paid for all my other STs on) and due to Covid they couldn't tell me why it had been declined. 15 minutes on hold to the bank for my debit card and they couldn't even see the declined transactions and they confirmed that based on the evidence I presented, it is not a problem at my end but at the other end. Asked the lady I spoke to at RAFC if I could reserve a seat and pay by cheque. Nope. I give up. I guess some things just aren't meant to be. Wasted enough of my life on this now.
Edit: Hope all those who got a ticket are dished up some more attractive fayre than the previous few seasons and "Stay up the Dale" [Post edited 17 Aug 2020 12:21]
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| Season ticket prices on 12:18 - Aug 17 with 1825 views | fermin |
Been trying off and on all morning and got through not long ago, which took me by surprise. Seems part of the delay is getting security clearance for credit cards as the system is new.
I realised after completing the transaction that I was getting confused over the stand names, so to be honest I am not sure where I have ended up. I think I am in the WIlbutts Lane, which for some bizarre reason I was thinking was called the Pearl Street. Must be getting old! |  | | |
| Season ticket prices on 12:32 - Aug 17 with 1748 views | James1980 |
| Season ticket prices on 12:17 - Aug 17 by DaleiLama |
Three credit cards (with a clear £20k+ combined spending availability on them) and a debit card all declined. Spent 35 minutes on hold to credit card company I use most (and have paid for all my other STs on) and due to Covid they couldn't tell me why it had been declined. 15 minutes on hold to the bank for my debit card and they couldn't even see the declined transactions and they confirmed that based on the evidence I presented, it is not a problem at my end but at the other end. Asked the lady I spoke to at RAFC if I could reserve a seat and pay by cheque. Nope. I give up. I guess some things just aren't meant to be. Wasted enough of my life on this now.
Edit: Hope all those who got a ticket are dished up some more attractive fayre than the previous few seasons and "Stay up the Dale" [Post edited 17 Aug 2020 12:21]
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They should issue you a rewards card at a discount and allow you to attend matches at £14.50 a pop.
Has anyone received a written response to emails sent regarding ticket renewals yet? I know some have received a telephone call. | |
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| Season ticket prices on 12:34 - Aug 17 with 1736 views | 49thseason |
What bemuses me is that as a ST nolder I got 2 letters on consecutive days from the club. Why didnt they simply include an order form and a pre-paid envelope ? It would have reduced the queues on phones and outside the office and would have enabled someone to be inputting the data full time . Sometimes old technology is a better route to success. |  | | |
| Season ticket prices on 13:03 - Aug 17 with 1627 views | tony_roch975 |
| Season ticket prices on 12:34 - Aug 17 by 49thseason |
What bemuses me is that as a ST nolder I got 2 letters on consecutive days from the club. Why didnt they simply include an order form and a pre-paid envelope ? It would have reduced the queues on phones and outside the office and would have enabled someone to be inputting the data full time . Sometimes old technology is a better route to success. |
but how would you have been able to fill out an order form - which seats are available and therefore which seats you want changes in real time as purchases are made and covid distancing then applied - just 'I'd like a ticket' isn't going to be of much use? | |
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| Season ticket prices on 13:07 - Aug 17 with 1616 views | D_Alien |
| Season ticket prices on 12:17 - Aug 17 by DaleiLama |
Three credit cards (with a clear £20k+ combined spending availability on them) and a debit card all declined. Spent 35 minutes on hold to credit card company I use most (and have paid for all my other STs on) and due to Covid they couldn't tell me why it had been declined. 15 minutes on hold to the bank for my debit card and they couldn't even see the declined transactions and they confirmed that based on the evidence I presented, it is not a problem at my end but at the other end. Asked the lady I spoke to at RAFC if I could reserve a seat and pay by cheque. Nope. I give up. I guess some things just aren't meant to be. Wasted enough of my life on this now.
Edit: Hope all those who got a ticket are dished up some more attractive fayre than the previous few seasons and "Stay up the Dale" [Post edited 17 Aug 2020 12:21]
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That's incredibly frustrating, after your initial troubles
If that issue can be resolved, how about joining me in buying a Dale Family Card?
At worst, £25 spent and access to iFollow at a reduced rate, but also the possibility of getting into a few games? |  |
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| Season ticket prices on 13:07 - Aug 17 with 1610 views | rochdaleriddler |
| Season ticket prices on 12:17 - Aug 17 by DaleiLama |
Three credit cards (with a clear £20k+ combined spending availability on them) and a debit card all declined. Spent 35 minutes on hold to credit card company I use most (and have paid for all my other STs on) and due to Covid they couldn't tell me why it had been declined. 15 minutes on hold to the bank for my debit card and they couldn't even see the declined transactions and they confirmed that based on the evidence I presented, it is not a problem at my end but at the other end. Asked the lady I spoke to at RAFC if I could reserve a seat and pay by cheque. Nope. I give up. I guess some things just aren't meant to be. Wasted enough of my life on this now.
Edit: Hope all those who got a ticket are dished up some more attractive fayre than the previous few seasons and "Stay up the Dale" [Post edited 17 Aug 2020 12:21]
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Poor. Email The Chief Exec | |
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| Season ticket prices on 13:11 - Aug 17 with 1589 views | rochdaleriddler |
| Season ticket prices on 13:03 - Aug 17 by tony_roch975 |
but how would you have been able to fill out an order form - which seats are available and therefore which seats you want changes in real time as purchases are made and covid distancing then applied - just 'I'd like a ticket' isn't going to be of much use? |
As people cannot get the seats they want by and large, the form could have been used to simply express a preference , or a series of preferences | |
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